Health Education Assistant

Kaiser Permanente; Napa (CA); On-site; USD 103,155,000 - 123,185,000; Full time

Job summary

Kaiser Permanente Napa Health Education Center is seeking a dedicated Health Education Assistant to support daily operations, assist members and clinicians, and help families access health education resources and digital tools. This on-site role emphasizes excellent service, accurate referral processing, and active engagement with community stakeholders.

The position involves coordinating classes, managing scheduling, and supporting volunteers, with a focus on clear communication and teamwork

Qualifications

• Minimum of one (1) year of full time or two (2) years of part time experience in Health Education or a customer/patient service area in a health care setting.
• Associates degree required in Health Sciences or in a related field.
• High School Diploma or General Education Development (GED) required.
• Must pass Intermediate level MS Office, Word, Excel and Power Point test.
• Ability to clearly communicate both verbally and written.
• The role may require working across different medical center/facilities within the same Service Area.
• Must be able to work in a Labor/Management Partnership environment.

Responsibilities

• Provides excellent customer service that support behavior change, health promotion and organizational priorities.
• Assesses individual patients needs, consults and recommends appropriate health education resources/services.
• Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
• Respond to member requests, answer department phone and refer to other services or departments as needed.
• Conducts basic presentations (non-clinical) on health education member resources.
• Provides programmatic support for clinical initiatives that support department goals.
• Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
• Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
• Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
• Registration and recovery registration of health education classes and one to one appointments.
• Orders supplies; stock Health Education Centers; track inventory, vendor management.
• Process sales and class fees, cash handling, inventory management.
• Document services provided by Health Education using internal KP clinical systems.
• Assists members in the utilization of Kaiser Permanente member-facing technology tools
• Patients are active on member facing online tools and utilize telehealth services
• Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
• Coordinate work of health education volunteers and interns.
• Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
• Performs other related duties as assigned by management.

Skills

Customer service

Communication

Health education

Education

Associate degree in Health Sciences

High School Diploma or GED

Bachelor's degree preferred

Tools

MS Office

Word

Excel

PowerPoint

Job description

Job Summary

Health Education Assistants maintain daily operation of the health education center and programs. They provide program support and assistance to the department, internal and external customers. They assist members, physicians, staff, instructors and community members in utilization of health education services, patient resources, and online technology tools.

Essential Responsibilities

• Provides excellent customer service that support behavior change, health promotion and organizational priorities.
• Assesses individual patients needs, consults and recommends appropriate health education resources/services.
• Manage and process referrals to Health Education and book and register patients to appropriate health education resources and services.
• Respond to member requests, answer department phone and refer to other services or departments as needed.
• Conducts basic presentations (non-clinical) on health education member resources.
• Provides programmatic support for clinical initiatives that support department goals.
• Maintains daily operation of the Health Education Center(s) and Health Education classes, programs and initiatives.
• Coordinates Health Education class and program logistics and promotional materials (e.g. conduct reminder calls or secure messages).
• Support one to one appointments with Educators by booking, rooming, and providing support scheduling and appointment availability by uploading information into KP booking system.
• Registration and recovery registration of health education classes and one to one appointments.
• Orders supplies; stock Health Education Centers; track inventory, vendor management.
• Process sales and class fees, cash handling, inventory management.
• Document services provided by Health Education using internal KP clinical systems.
• Assists members in the utilization of Kaiser Permanente member-facing technology tools
• Patients are active on member facing online tools and utilize telehealth services
• Educate and orient members on member-facing technology tools (My Doctor Online, online videos, and phone applications) including kp.org registration and taking member photo.
• Coordinate work of health education volunteers and interns.
• Ensure all volunteer staff are engaged and support the mission and goals of Health Education department.
• Performs other related duties as assigned by management.

Experience

Grade: 307

Basic Qualifications

• Minimum of one (1) year of full time or two (2) years of part time experience in the last five (5) years in Health Education or a customer/patient service area in a health care setting.

Education

• Associates degree required in Health Sciences or in a related field.
• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements

• Must pass Intermediate level MS Office, Word, Excel and Power Point test.
• Ability to clearly communicate both verbally and written.
• The role may require working across different medical center/facilities within the same Service Area.
• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications

• Bachelors degree preferred in health care related field.

Primary Location

California,Napa,Napa Medical Offices

Scheduled Weekly Hours

1

Shift

Day

Workdays

Mon, Tue, Wed, Thu, Fri, Sat

Working Hours Start

08:30 AM

Working Hours End

05:00 PM

Job Schedule

Call-in/On-Call

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

A01|SEIU|United Healthcare Workers West

Job Level

Individual Contributor

Department

Napa Medical Offices - Health Ed Admin - 0206

Pay Range

$36.06 - $42.99 / hour

Travel

Yes, 50 % of the Time

Work Setting

Onsite

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.