Health Coordinator

MedStar Health; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking a member contact specialist for a remote role. You will be responsible for informing members about medical programs, conducting research, and assisting clinicians. This position requires a strong background in customer service and knowledge of medical systems. The ideal candidate will possess excellent communication skills and PC proficiency, contributing to meaningful member assistance and engagement.

Benefits

Health and wellness benefits

401(k) savings plan

Paid time off

Tuition reimbursement

Qualifications

• 1 year of experience with managed care or medical systems.
• Experience coordinating and assisting members.
• Ability to analyze member needs.

Responsibilities

• Contact members to inform about medical management programs.
• Conduct research and perform data entry.
• Support clinicians in the Medical Management department.

Skills

Customer service

Verbal communication

Written communication

Knowledge of medical terminology

PC proficiency

Education

1 year of college

College courses in computer science or medical field (preferred)

Tools

Microsoft Office

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job SummaryThis position is responsible for contacting members to inform and educate them on our medical management programs, conducting research, performing data entry, responding to inquiries from members, and supporting the clinicians in the Medical Management department with their provider and member activities.

JOB REQUIREMENTS:
* 1 year of college and 2 years' experience with automated systems OR 3 years' experience with automated systems.
* 1 year experience with managed care system(s) or medical systems (i.e. hospital or doctor office).
* Experience coordinating member needs, providing assistance to members, and analyzing member needs.
* Knowledge of medical terminology.
* Knowledge of medical claims systems.
* PC proficiency including Microsoft Office applications.
* Customer service skills.
* Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.

PREFERRED JOB REQUIREMENTS:
* College courses in computer science or the medical field.

#LI-FW1

#LI-Remote

This is a Telecommute (Remote) role for Richardson, Texas.

**You must live in or near Richardson, TX for this role**

**Schedule is Tuesday through Saturday**

Sponsorship is not available

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range$17.75 - $27.83