Health Center Supervisor

United Health Centers of the San Joaquin Valley; Delano (CA); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off and holidays

401k with matching

Educational Assistance

Employee discounts

Job summary

United Health Centers of the San Joaquin Valley is hiring a Health Center Supervisor to oversee daily operations for front and back office areas, align staffing with patient demand, and uphold service standards. Under the Health Center Manager, you will coordinate scheduling, training, and performance management.

The role requires strong leadership, customer service, and computer skills, with bilingual ability preferred.

Qualifications

• Requires high school diploma; Associate degree preferred.
• Minimum 1 year of management/supervision experience preferred.

Responsibilities

• Direct and coordinate front and back office operations to ensure quality care and customer service.
• Manage patient flow and provider appointment templates to meet productivity standards.
• Monitor staff performance and provide coaching and evaluations.
• Participate in interview and hiring for Front/Back Office positions.
• Communicate operational updates and process improvements to the Health Center Manager.

Skills

Bilingual

Rapport building

Customer service

Computer skills

Adult learning

Leadership

Problem solving

Education

High School diploma or equivalent

Associate degree (Business Admin/Health Care Admin)

Tools

MS Office

Job description

Overview

Consideration of internal candidates for this Health Center Supervisor position will be prioritized.

We are hiring for a health center supervisor position. Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. Expected to manage the daily operations of both the Front Office and Back Office areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Responsibilities

Summary of Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to:

• Ensure staff adherence to customer service standards and quality of work.
• Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
• Maintaining patientflow in clinic to a level that supports agency productivity standards and goals
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
• Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office positions.
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
• Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
• Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
• Ensures data entry corrections/completion is resolved in a timely manner.
• Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
• Provides coverage in health center positions as necessary.
• Interfaces with other departments to ensure operational effectiveness.
• Able to multi-task and manage assigned project as directed by Health Center Manager.
• Other duties and responsibilities as assigned by the Health Center Manager.

Qualifications

QUALIFICATION REQUIREMENTS:

EDUCATION AND LICENSE/CERTIFICATION:

• High School diploma or equivalent is required. Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

PRIOR EXPERIENCE:

• Minimum 1 years of management or supervisory experience preferred

SKILLS

• Bilingual Preferred (English/Spanish) but not required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The pay range for this Exempt position starts at $73,696.94 a year. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!