Health Center Supervisor

United Health Centers of the San Joaquin Valley; Dinuba (CA); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Paid time off and holidays

401k with matching

Educational Assistance

Employee discounts

Job summary

United Health Centers of the San Joaquin Valley in Dinuba, CA, seeks a Health Center Supervisor to direct, supervise and coordinate staff and daily operations for the center under the Health Center Manager. This role requires ensuring outstanding customer service, quality and cost-effective care, managing both Front Office and Back Office operations, and addressing issues promptly.

The position emphasizes staff development, scheduling accuracy, patient flow, and adherence to HCMC policies.

Qualifications

• High School diploma or equivalent required; Associates degree preferred.
• Minimum 1 year of management or supervisory experience preferred.
• Bilingual preferred (English/Spanish) but not required.
• Strong computer skills and familiarity with office software.

Responsibilities

• Supervise staff and day-to-day operations at the health center.
• Manage front and back office operations; ensure customer service standards.
• Monitor patient flow and scheduling; resolve bottlenecks.
• Coordinate with Health Center Manager; provide staff coaching and evaluations.
• Participate in interviews for new personnel; plan assignments for coverage.
• Assist with site audits/inspections readiness and communications.

Skills

Bilingual English/Spanish

Customer-service oriented

Strong computer skills

Leadership/supervisory

Detail-oriented

Multitasking

Problem-solving

Education

High School diploma or equivalent

Associates Degree in Business Administration/Health Care Administration

Job description

Overview

Consideration of internal candidates for this Health Center Supervisor position will be prioritized.

We are hiring for a health center supervisor position. Under the direction of the Health Center Manager, individual will direct, supervise, and coordinate staff and day-to-day operations for assigned center to provide outstanding customer service, quality and cost effective care. Expected to manage the daily operations of both the Front Office and Back Office areas of the health center. Responds to issues as appropriate (i.e., scheduling errors, patient flow bottlenecks, patient concerns, employee relations issues, etc.) and forwards information to appropriate supervisor and to Health Center Manager as needed for formal follow-up. Consistently conducts operations and decision-making base on using UHC policies and procedures. Approaches work in a consistent and timely manner and as directed by the Health Center Manager.

Responsibilities

Summary of Responsibilities

Works closely with the Health Center Manager and other members of the clinic management team to:

• Ensure staff adherence to customer service standards and quality of work.
• Proactively manages provider appointment schedules to ensure provider templates are correctly applied and ensures provider appointments are scheduled appropriately.
• Maintaining patientflow in clinic to a level that supports agency productivity standards and goals
• Manage patient flow in real time to ensure patients are checked in registered in a timely manner
• Works with Health Center Manager to monitors and evaluate staff performance and recommends promotions and disciplinary actions.
• Provides Health Center Manager with ongoing feedback on staff performance and assist with completing performance evaluations.
• Provide appropriate coaching, training, counseling and staff development in association with Health Center Manager.
• Participates in the interview process and selection of new personnel with Health Center Manager for Front Office and Back Office positions.
• Plans and evaluates working assignments to ensure adequate coverage to provide quality care.
• Forwards all notification (formal and informal) of site audits/visits (i.e., OSHA Blue Cross etc.) to Health Center Manager who will coordinate between clinical and operations to ensure readiness for site audits/visits.
• Maintains direct communication with Health Center Manager, providing updates on operational issues, process improvement suggestions and other concerns.
• Under the direction of the QA Coordinator, will participate in process improvement and data collection as necessary.
• Ensures data entry corrections/completion is resolved in a timely manner.
• Monitors accuracy of cash/ copay collections, payment entry, and the daily site deposit.
• Provides coverage in health center positions as necessary.
• Interfaces with other departments to ensure operational effectiveness.
• Able to multi-task and manage assigned project as directed by Health Center Manager.
• Other duties and responsibilities as assigned by the Health Center Manager.

Qualifications

QUALIFICATION REQUIREMENTS:

EDUCATION AND LICENSE/CERTIFICATION:

• High School diploma or equivalent is required. Associates Degree in Business Administration, Health Care Administration, or a related field is preferred. Experience in lieu of degree may be applied for this position.

PRIOR EXPERIENCE:

• Minimum 1 years of management or supervisory experience preferred

SKILLS

• Bilingual Preferred (English/Spanish) but not required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player
• Customer-service oriented
• Strong computer skills
• Familiar with adult learning and general training techniques
• Positive professional insight
• Flexibility and dependability
• Demonstrated good problem-solving skills; sound judgment
• Effective leadership/supervisory skills
• Modern office practices and procedures including email
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

The pay range for this Exempt position starts at $73,696.94 a year. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

In addition, our comprehensive benefits package for regular status employees includes:

• Medical, Dental, and Vision insurance with low premium cost
• Paid time off and paid holidays
• 401k plan with matching contribution
• Educational Assistance
• Employee discounts and more!