Health Center Relations Specialist - East McDowell

Terros Health; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a Health Center Relations Specialist to join their team in Phoenix. This role is pivotal in providing compassionate service to patients, ensuring their needs are met during critical times. You will be responsible for greeting patients, scheduling appointments, and managing important patient information. The company values flexibility and offers training for those eager to grow in the healthcare field. With a focus on mental health and substance use treatment, this position allows you to make a significant impact in the lives of others while enjoying a supportive work environment.

Benefits

Sign-On Bonus

Flexible Schedule

Training Provided

Qualifications

• 1+ year of customer-facing experience in healthcare or hospitality.
• High School Diploma or Associates degree in relevant fields preferred.

Responsibilities

• Greet and assist patients with compassion and professionalism.
• Manage patient check-ins and maintain accurate demographics.

Skills

Customer Service

Communication Skills

Time Management

Compassion

Organizational Skills

Education

High School Diploma

Associates Degree in Healthcare

Tools

Microsoft Suite

NextGen

Job description

Job Details

Job Location: East McDowell Road - Phoenix, AZ

Position Type: Full Time

Education Level: High School Diploma/GED

Salary Range: $17.18 Hourly

Travel Percentage: In-Office

Job Shift: Day Shift

Job Category: Customer Service

Description

Terros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our McDowell Health Center in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one year of relevant front office customer-facing and focused service experience in healthcare, hospitality, or banking, and we will train you!

The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information, and paperwork. Reporting to the Practice Supervisor, the ideal individual is flexible, compassionate, and professional. If you enjoy working with individuals during some of the most vulnerable times of their lives, this may be just the opportunity you’ve been seeking.

We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day.

Recently awarded among Arizona’s Most Admired Companies in 2022.

Terros Health is hiring a Health Center Relations Specialist for our McDowell Health Center in Phoenix, AZ.

$300 Sign On Bonus

Full Time, Employment

WE WILL TRAIN YOU!

Flexibility to work – Monday - Thursday 7:30 am – 8 pm, Friday 7:30 am – 5 pm, Rotating Saturdays (7:30 am - 5:00 pm).

Health Center Relations Specialist Duties Include:

• Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.
• Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing four-point check.
• Review and update the daily schedules; ensuring all necessary data is accurately collected.
• Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines.
• Basic knowledge of insurance levels, such as Medicare, Medicaid, commercial plans, and various other types.

Apply with your resume at www.terroshealth.org

Qualifications

• High School Diploma, GED within six (6) months of assuming this position or Associates degree in medical and health (e.g., healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.
• At least one year relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.
• Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Experience in managing a wide range of administrative, support-related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.
• Excellent written and verbal communication skills.
• Proven track record of delivering a high level of customer service in a healthcare setting.
• This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.