Health Center Relations Specialist - East McDowell

Terros Health; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a compassionate Health Center Relations Specialist to join their team in Phoenix. This role involves greeting patients, scheduling appointments, and managing vital paperwork in a supportive environment. The ideal candidate will have a strong customer service background, preferably in healthcare, and will thrive in a dynamic setting. With a commitment to holistic care, this organization offers a flexible work schedule, comprehensive benefits, and opportunities for professional development. If you're passionate about making a difference in patients' lives, this is the perfect opportunity for you!

Benefits

Multiple medical and dental plans

401(k) matching

Paid time off

Wellness programs

Child care support

Pet insurance

Professional development opportunities

Gym memberships

Tuition assistance

Employee discounts

Qualifications

• At least one year of relevant front office experience in healthcare, hospitality, or banking.
• Familiarity with health insurance and electronic health records.

Responsibilities

• Greet patients and assist with check-in and scheduling.
• Gather and maintain patient demographic information.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma or GED

Associate Degree in Healthcare

Tools

Microsoft Office

NextGen

Job description

Job Details

East McDowell Road - Phoenix, AZ Full Time High School Diploma/GED Job Location Position Type Education Level

$17.18 Hourly In-Office Day Shift Customer Service Salary Range Travel Percentage Job Shift Job Category

Description

Terros Health offers an exciting opportunity for a Health Center Relations Specialist at our McDowell Health Center in Phoenix, AZ. The Health Relations Specialist is the frontline interface with patients at Terros Health Centers. Ideal candidates will have at least one year of relevant front office customer service experience in healthcare, hospitality, or banking, and we will provide training!

The role involves greeting patients, scheduling appointments, conducting intake interviews, and managing paperwork. Reporting to the Practice Supervisor, the successful candidate will be flexible, compassionate, and professional. If you enjoy supporting individuals during vulnerable times, this could be the right opportunity for you.

We are a healthcare organization dedicated to holistic care, including primary care, mental health, and substance use treatment for over 50 years, helping people live in recovery and saving lives daily.

Recently recognized as one of Arizona's Most Admired Companies in 2022.

Terros Health is hiring a Health Center Relations Specialist at our McDowell Health Center in Phoenix, AZ, with a $300 sign-on bonus. This is a full-time, in-person position with training provided. The work schedule is flexible, Monday through Thursday from 7:30 am to 8 pm, Friday from 7:30 am to 5 pm, and rotating Saturdays from 7:30 am to 5 pm.

Minimum requirements include at least one year of relevant front office customer-facing experience in healthcare, hospitality, or banking. Experience in healthcare front office settings is preferred.

Key Duties:

• Greet patients courteously and assist promptly with compassion.
• Check-in patients and notify staff of arrivals, updating information as needed.
• Review and update daily schedules accurately.
• Gather and maintain patient demographic information in compliance with guidelines.
• Have basic knowledge of insurance types, such as Medicare, Medicaid, and commercial plans.

Apply with your resume at www.terroshealth.org.

Benefits & Wellness:

• Multiple medical and dental plans, including no-premium options.
• Retirement plans with 401(k) matching, financial education, and planning support.
• Paid time off, wellness programs, child care support, pet insurance, and more.
• Professional development opportunities, including scholarships and CEUs.
• Employee perks like gym memberships, tuition assistance, and discounts.

Qualifications:

• High School Diploma or GED within six months, or an associate degree in healthcare or related fields preferred.
• At least one year of relevant front office experience in healthcare or related fields; hospitality or banking experience considered.
• Familiarity with health insurance and electronic health records; experience with NextGen preferred.
• Proficiency in Microsoft Office and web-based programs.
• Strong organizational, multitasking, and communication skills.
• Proven customer service record in healthcare.
• This is a non-driving role at a single location; no travel required.
• Must pass a TB test.

Physical demands are typical of administrative roles; accommodations available for disabilities.