Health Center Relations Specialist - Desert Cove (9555)

Terros Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plan options

Dental plan options

Vision insurance

Group life and disability insurance

401(k) plan

Job summary

Terros Health is hiring a Health Center Relations Specialist for our Desert Cove location in Phoenix, AZ. The role serves as the front line interfacing with patients, handling check-ins, scheduling, and gathering information with professionalism and compassion.

The ideal candidate has at least one year of front office experience in healthcare or related fields and is comfortable working in a fast-paced environment. Training is provided, and the position is based at Desert Cove in Phoenix.

Qualifications

• High School Diploma or GED required; associate degree in healthcare administration or related field preferred.
• At least one year of front office customer-facing service experience in healthcare, behavioral health, dental or medical office preferred.
• Familiarity with health insurance eligibility and electronic health record management systems; NextGen experience preferred.
• Intermediate level of competency in Microsoft Suite and web-based programs.
• Able to multitask, stay organized, and communicate effectively in a fast-paced healthcare setting.

Responsibilities

• Greet individuals entering the clinic in a professional and courteous manner.
• Process patient check-ins and notify the appropriate staff of arrivals; update information during auto-flow with a four-point check.
• Review and update daily schedules; collect and maintain patient demographics in compliance with UDS guidelines.
• Understand insurance levels (Medicare, Medicaid, commercial plans) and various other types.

Skills

Customer service

Front office experience

Multitasking

Communication

Microsoft Office

Education

High School Diploma or GED

Associate degree in healthcare administration or related field

Tools

NextGen EHR

Web-based programs

Job description

Health Center Relations Specialist - Desert Cove (9555)# Health Center Relations Specialist - Desert Cove (9555)Desert Cove - Phoenix, AZ 85029## OverviewPosition TypeFull TimeJob ShiftDay ShiftEducation LevelHigh School Diploma/GEDTravel PercentageIn-OfficeCategoryMedical Front Office## DescriptionTerros Health is pleased to share an exciting and rewarding opportunity for a Health Center Relations Specialist working at our Desert Cove location in Phoenix, AZ. The Health Relations Specialist is the front line for interfacing with patients in Terros Health Centers. You will be a great candidate if you have at least one- year relevant front office customers facing and focused service experience in healthcare, hospitality or banking and we will train you!The position performs a variety of duties which include, but are not limited to, greeting individuals, appointment scheduling, intake interviews, gathering information and paperwork. Reporting to the Practice Manager, the ideal individual is professional, patient, compassionate. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking. We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 56 years. We help people live their lives in recovery and we save lives every day.**HOPE ~ HEALTH ~ HEALING**Terros Health is hiring a Health Center Relations Specialist for our Desert Cove location in Phoenix, AZ.10844 N 23rd Ave, Ste 200, Phoenix, AZ 85029Full Time, Employment WE WILL TRAIN YOU! Flexibility to work – Monday - Friday 7:30 am – 4:30 pmMinimum One-Year Relevant Front Office Customer Facing and Focused Service Experience in Healthcare, Hospitality (i.e., meeting or conventions, hotel), or Banking required. Front Office Experience in Healthcare, Behavioral Health, Dental or a Medical Office is PreferredDuties Include:* Greet individuals coming into the clinic in a professional and courteous manner, assist their needs promptly with compassion, in accordance with Terros Health values.* Process the check-in of patients and notify the appropriate staff member of the arrival of patients. Update relevant information during auto-flow by completing a four-point check.* Review and update the daily schedules; ensuring all necessary data is accurately collected. Gather and maintain patient demographics, ensuring accurate and complete information, in compliance with UDS guidelines. Basic knowledge of insurance levels, such as, Medicare, Medicaid, commercial plans, and various other types.**Benefits & Wellness**We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally* Multiple medical plan options, including a no-premium plan for employees and their families* Multiple dental plan options, including orthodontic coverage* Vision insurance* Group life and disability insurance* Pet insurance* 401(k) plan with company match* Interest-free medical line of credit* Financial education, planning, and support resources* Monetary company contribution toward eligible benefits* Bilingual pay differential* Generous Paid Time Off (PTO) – 3 weeks off in the first year* Paid Sick Time* 10 paid holidays annually* Comprehensive wellness program featuring wellness challenges, activities, and prizes* Employee Assistance Program (EAP) available to employees and their family members* Trip Reduction Program* Ongoing professional growth and career development opportunities, including: + Scholarships + Clinical supervision + Continuing Education Units (CEUs) + Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)* Access to the Working Advantage Employee Discount Program, with savings on: + Gym memberships + Car rentals + Flights, hotels, movie tickets, and more## Qualifications* High School Diploma or GED Required or associate’s degree in medical and health (e.g. healthcare administration, insurance billing and coding, psychology) or care social work, human services, communication preferred.* At least one year’s relevant front office customer-facing service experience in healthcare, behavioral health, dental or a medical office preferred. Experience in hospitality (i.e., meeting or conventions, hotel), or banking will also be considered.* Familiarity with health insurance eligibility and electronic health record management systems. Experience with NextGen preferred.* Intermediate level of competency in Microsoft Suite and web-based programs.* Experience in managing a wide range of administrative and support related tasks. Must be well organized, flexible, able to multi-task, possess strong time management skills, attention to detail and enjoy working in a fast-paced, ever-changing environment.* Excellent written and verbal communication skills.* Proven track record of delivering a high level of customer service in a healthcare setting.* This role is a non-driving position. This position is held at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience.* Must pass a TB test, a criminal background check and drug testPhysical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.