Health Center Manager

Planned Parenthood South Atlantic; Raleigh (NC); On-site; USD 63,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) Retirement Plan with employer m

Paid Time Off and Holiday Pay

Employee Assistance Program (EAP)

Job summary

Planned Parenthood South Atlantic in Raleigh is seeking a Health Center Manager to lead daily health center operations, supervise staff, and ensure a patient-centered service model. This role partners with the Director of Patient Services to maintain clinical and financial standards across locations.

You will hire, coach, and train clinic staff, oversee scheduling and budgeting, and ensure HIPAA and OSHA compliance while promoting community engagement and high-quality patient care.

Qualifications

• Prior supervisory experience.
• Experience managing or working within a healthcare environment.
• Bachelor's in related field with 2-4 years of management experience.
• Or 4 years of relevant experience in lieu of degree.
• Ability to handle highly confidential information.

Responsibilities

• Provide day-to-day leadership to support health center operations.
• Staff the center effectively by hiring, coaching, and training staff to provide clinic services; evaluate performance.
• Ensure a client-centered service model by creating an environment that promotes responsive service delivery.
• Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with PPSAT policies.
• Provide ongoing feedback that recognizes and supports when improvement is needed and when excellence is achieved.
• Participate in budgeting and monitor revenue cycle goals.
• Oversee financial management including deposits and logs; monitor monthly financial statements.
• Ensure effective use of Electronic Health Records (EHR) and staff training for patient flow.
• Coordinate scheduling to optimize staffing and patient flow for efficient operations and care.
• Ensure compliance with HIPAA, CLIA, OSHA and state regulations; staff competency testing.

Skills

Supervisory experience

Healthcare environment experience

Management experience

Confidential information handling

Education

Bachelors degree or related field

4 years relevant experience in lieu of degree

Job description

Our doors are open—and so are our opportunities.

Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.

Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.

If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.

Learn more: ppsatcareers.org

What's interesting about this job?

The Health Center Manager (HCM) is a Team Leader and a proponent for change management!They ensure a patient-centered service model by creating an environment that promotes responsive service delivery.They supervise unlicensed staff and serve as the administrative supervisor for Clinicians. They lead change initiatives to ensure PPSAT is compliant and able to compete in the changing healthcare environment. The Health Center Manger works with Director of Patient Services to ensure that operations, medical compliance, and financial position are compliant with established processes and protocols of all health centers within the designated mission of the agency.The HCM holdshealth center staff accountable to specific measurable customer service standards and compliance with PPSAT medical, administrative and security protocols.

What We're Looking For:

Passionate about reproductive health care and justice.

Believe sexual health is essential to every person’s overall health,well-being,and happiness.

Experience with working in and managing a fast-paced dynamic environment.

Multi-tasker who is organized and provides attention to detail.

Passionate about building and leading a strong Team.

Ability to self-motivate, work independently, and function well as a team member.

Experience working across a diverse service area.

Position Details

Location: On-site: Raleigh Health Center

Schedule: Full-time Monday - Friday 40 hours per week | work hours:

Monday: 9AM-5PM

Tuesday: 10AM-6PM

Wednesday: 9AM-5PM

Thursday: 10AM- 6PM

Friday: 9AM-5PM

All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

What You’ll Do: (but not limited to)

• The Health Center Manager provides day to day leadership to support the operations of health center services.
• Responsible for staffing center effectively by hiring, coaching, and training staff to provide all clinic services per their job descriptions. Monitor and evaluate staff and volunteers in their daily performance. Responsible for corrective action of staff, if needed.
• Ensure a client-centered service model by creating an environment that promotes responsive service delivery
• Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with PPSAT policies and administrative processes.
• Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of patient care, operational assessment, customer service and teamwork.
• Participate in annual budgeting process based on established goals and objectives and monitor revenue cycle goals.
• Responsible for financial management of the health center. Monitor monthly financial statements and client visits. Manage revenue, expenses, and staffing to ensure successful operations and financial stability. Accountable for daily reconciliation and submission of deposits and logs.
• Responsible for effective use of Electronic Health Records (EHR) including oversight of staff usage, coordination of training, and patient flow.
• Implement health center and staff schedules to optimize staffing levels and patient flow to ensure efficient operations and excellent patient care in collaboration with Regional Director and Clinical Team.
• Accountable for documentation and statistical reports. Ensure daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Oversee ordering and accuracy of inventory for medical supplies, contraceptive supplies, and office supplies for the health center.
• Promote strong community presence in designated area as a PPSAT representative to identify community leaders and to promote the agency as a provider of education, information, and health services. Create partnerships with community organizations that can help PPSAT tailor education or clinical services to meet the needs of specific populations.
• In coordination with the Security and Facilities team, ensure a safe and secure environment for all employees, volunteers, patients, and visitors. Conduct regular trainings and drills related to security risks. Assist with maintenance of security systems, cameras, and recording devices.
• Assist with the coordination of research activities related to clinic procedures, clinic flow, and oversight of health center staff who recruit and/or screen participants as applicable.
• Ensure compliance with state specific regulations and applicable laws including but not limited to mandatory consent and ultrasound requirements.
• Ensure lab staff andstaff trained in ultrasound are privileged accordingly and receive annual competency testing.
• Participate in the Risk and Quality Management (RQM) program to ensure high quality, efficient, customer-driven service delivery, following approved protocols and health center practices. Participate in monitoring compliance of RQM activities, including required orientation and training as needed.
• Monitor and ensure compliance with PPSAT medical protocols and administrative procedures, HIPAA, CLIA, OSHA, and state pharmacy regulations. Submit audit data when assigned; ensure the health center meets agency Quality Assurance requirements.
• Serve as Laboratory Manager under supervision of Laboratory Director: ensure lab testing personnel are appropriately trained, receive competency evaluations, and participate in proficiency testing as required; oversee all laboratory quality control requirements.
• If trained as testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
• Ensure staff trained in ultrasound are privileged accordingly and receive annual skills assessment.
• Perform other duties as assigned.

Qualifications:

• Prior supervisory experience.
• Experience managing or working within a healthcare environment.
• Bachelors in related field with 2-4 years of management experience.
• Or 4 years of relevant experience in lieu of degree.
• Ability to handle highly confidential information.

What We Offer:

• As a full-time PPSAT employee, you’ll enjoy a comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Health Reimbursement Account (HRA)
• 403(b) Retirement Plan with employer match
• Generous Paid Time Off and Holiday Pay
• Employee Assistance Program (EAP)

Compensation Transparency:

At Planned Parenthood South Atlantic, our compensation philosophy is rooted inequity, transparency, and market competitiveness. Every position is assigned to a salary grade based on market data. New hires aregenerally placedbetween the minimum and midpoint of the salary range based on qualifications, experience, internal equity, and relevant skills.

Salary Range: $62,519.00 – $78,174.00 paid annually

This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.

Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement

At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.

Planned Parenthood South Atlantic is an equal opportunity employer.

Work Authorization & Sponsorship

Applicants must be authorized to work in the United States. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H-1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.