Health Care Assistant

Planned Parenthood South Atlantic; Chapel Hill (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Health Reimbursement Account

403B retirement plan with matched

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Planned Parenthood South Atlantic is seeking Health Care Assistants (HCAs) to greet clients, maintain front and back office operations, and support clinicians with daily procedures and tests. You will educate patients on reproductive health in a respectful, non-judgmental manner and handle insurance verification and appointment coordination.

The role includes documenting in EHRs, processing medications and births control supplies, and ensuring center readiness.

Qualifications

• Proven ability to provide education on reproductive health issues in a non-judgmental manner.
• Strong communication skills and patient-facing experience.
• Comfort with interpreting insurance coverage and patient benefits.
• Ability to document accurately in charts and logs.
• Team-oriented with reliability in fast-paced environments.

Responsibilities

• Maintain accurate documentation including charts and logs.
• Provide patient education via telephone or in person.
• Verify insurance coverage and communicate benefits.
• Assist clinicians with referrals and schedule documentation.
• Handle telephone coverage and appointment requests.
• Explain clinic fee scales and copayments to patients.
• Process payments and reconcile daily deposits.
• Ensure forms and consents are completed accurately.

Skills

Patient education

Communication

Non-judgmental care

Team player

Tools

EHR systems

Insurance verification

Job description

Our doors are open—and so are our opportunities.

Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.

Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.

If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.

Learn more: ppsatcareers.org

Why Planned Parenthood South Atlantic?

We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.

What's interesting about this job?

The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health centre for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Who You Are

• Passionate about providing high quality and nonjudgemental reproductive health care
• Believe sexual health is essential to every person’s overall health, well-being, and happiness
• Firm believer in providing non-judgmental care to our transgender and gender-diverse patients
• Patient-first mindset
• Compassionate

What You’ll Do

• Maintains accurate and complete documentation including charts, logs, etc.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
• Provides telephone coverage for incoming calls, assists with requests for centre appointments as applicable and other calls requesting information.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
• Follows Health Centre procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Assists in assuring the Health Centre remains in working order by maintaining an adequate stock of supplies.
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
• Works as a team member to meet or exceed centre productivity and customer satisfaction goals.
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

Schedule

• Mon: 10:00 AM - 6:00 PM
• Tue: 9:00 - 5:00 PM
• Wed: 9:00 AM - 5:00 PM
• Thu: 9:00 AM - 3:00 PM
• Fri: 9:00 AM - 2:00 PM

All staff are expected to remain at the health centre until all patients are checked out, documentation is completed and the health centre is cleaned.

What You Get

Full Time:

• Full benefits: medical, dental and vision
• Health Reimbursement Account
• 403B Retirement Plan with matched contributions
• Paid Time Off
• Holiday Pay
• Employee Assistance Program

Compensation

All HCA’s start at a non-negotiable £23.25 an hour, and are eligible for periodic pay-increases based on tenure and skill check-offs.

PPSAT’s compensation philosophy is based in equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.

This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offence, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.

Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement

At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.

Planned Parenthood South Atlantic is an equal opportunity employer.

Work Authorization & Sponsorship

Applicants must be authorised to work in the United Kingdom. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.

No phone calls please.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.