Health Care Operations - Intake, Scheduling, and Client Relations Manager + Bonuses!

Caring for Others; Salem (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Dental & Vision Insurance (100%)

Life Insurance (100%)

Employee Assistance Program

Health plan with company contribution

401(k) with employer match

Professional development

Training & Orientation Week

Supportive team

Job summary

Caring for Others is seeking a dedicated care coordination professional to serve as the central hub for client communication, coordination, and branch operations. You will connect Clients, families, Caregivers, Case Managers, and partners to ensure high-quality, consistent care.

Responsibilities include developing service plans, coordinating timely services, and managing authorizations and billing-related tasks while maintaining compliance and records.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping.
• Proactive communicator with interpersonal skills and professional presence.
• Solutions-oriented and able to manage multiple priorities in a fast-paced environment.
• Committed to compliance and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and customer service focus.
• Proficient with technology and scheduling or healthcare management systems.

Responsibilities

• Deliver 5-star service on every call as the hub for Clients, families, Caregivers, and partners.
• Coordinate care services for timely, consistent delivery to Clients in homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime and ensure coverage of scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training and prepare intake materials.

Skills

Care coordination

Excellent communication

HIPAA compliance

Time management

Team collaboration

Customer service

Attention to detail

Tools

Scheduling software

Healthcare management systems

Billing systems

Job description

Description

IMPACT - Be the hub that keeps the functions and standards of care connected, compliant, high performing, and thriving.

You'll be the central point for care coordination, compliance, scheduling, Client communication, and Branch operations. By connecting Clients, families, Caregivers, and partners, you'll make sure every person in our care receives consistent, high-quality support.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

WHAT YOU'LL DO

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners

• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.

• Develop individualized service plans and conduct initial and ongoing Client assessments

• Manage authorizations and balancing activities to support billing accuracy

• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts

• Maintain Branch compliance and licensing documentation

• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred

• Highly organized with strong attention to detail and accurate record-keeping practices

• Proactive communicator with excellent interpersonal skills and a warm, professional presence

• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment

• Committed to compliance, HIPAA standards, and maintaining accurate documentation

• Strong collaboration skills with a team-first mindset and high-quality customer service approach

• Proficient with technology and healthcare management or scheduling systems

• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!

Requirements

• Proactive, solution-oriented self-starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record-keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results-driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast-paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech-savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to compliance, including knowledge of HIPAA best practices for handling PHI
• Administrative experience in a related specialty such as accounting, customer service, scheduling, billing, IT, project management, sales, marketing, business development, staffing, recruiting, care coordination, compliance, office or business management, human resources, or operations
• Background in senior care, assisted living, skilled nursing, or in-home care

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. *Benefit eligibility is based on hours worked.