Health Care Customer Support

Pharmbills LLC; Friendly (MD); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in healthcare support is seeking a Healthcare Customer Support Agent to assist patients and providers with payment-related inquiries. This role offers a stable, long-term opportunity with professional training and a supportive team environment. Ideal candidates will have strong English skills and a problem-solving attitude, contributing to the smooth operation of healthcare services.

Benefits

Professional training & support

Opportunities for professional development

Supportive team environment

Qualifications

• Experience in customer support, healthcare, or insurance is a plus.
• B2+ level English proficiency required.
• Ability to balance independence and teamwork.

Responsibilities

• Assist patients and healthcare organizations with payment-related questions.
• Maintain organized records of all interactions.
• Suggest improvements to payment processes.

Skills

Strong English skills

Multitasking

Problem-solving

Friendly communication

Job description

Healthcare Customer Support
Be the Voice That Helps People
Location: Odesa or Kyiv office

Why Pharmbills?
Looking for stability, a great team, and an opportunity to make a real impact? At Pharmbills, we connect professionals with top U.S. healthcare companies, making sure patients, providers, and insurance companies communicate clearly and get things sorted quickly.

We’re a fast-growing international team of over 1,000 team members across 7 countries, and we do things differently—we focus on people, not just numbers. Here, your voice matters, and your ability to listen, solve problems, and provide clear answers makes a real impact every day.

What’s This Opportunity About?
As a Healthcare Customer Support Agent , you’ll help patients and healthcare organizations sort out payment-related questions, fix issues, and make sure everything runs smoothly. If you’re a great communicator who likes solving problems and helping people, this is for you!

Be the voice that helps people by making sure they get the right answers and support when they need it.

What’s in It for You?
A stable, long-term cooperation opportunity with room to grow.
An opportunity to make a difference – your communication keeps healthcare services running.
Professional training & support to help you succeed.
A team that actually supports you – no micromanagement, just real collaboration.
A chance to cooperate with leading U.S. healthcare companies while staying in your home country.

What You’ll Be Doing:
️ Talking to patients, healthcare providers, and insurance companies to sort out payment-related issues.
️ Making sure all sides get the right info and payments go through properly.
️ Keeping clear, organized records of all interactions.
️ Suggesting ways to improve payment processes and make things run smoother.
️ Providing top-level support and helping people resolve problems.

What You Bring to the Table:
Strong English skills (B2+ level) – you can explain things clearly and professionally.
Experience in customer support, healthcare, or insurance is a plus.
Great multitasking skills – you can handle multiple conversations at once.
A natural problem-solver – you don’t just listen, you find solutions.
Friendly and professional communication – you know how to keep things clear and helpful.
Balance independence and collaboration with the team .

???? Why You’ll Love It Here:
A friendly, supportive team that values what you do.
A growing company with real opportunities to develop professionally.
A chance to cooperate with top professionals in the U.S. healthcare industry.
An opportunity to make a real impact in the healthcare industry.

At Pharmbills, you’re not just answering calls—you’re helping people, solving real problems, and making things easier for everyone.

Ready to be the voice that helps people? Let’s talk!

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