Health Care Customer Service Representative - 2nd Shift

State Collection Service, Inc.; Michigan; Remote; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

HSA

Job summary

State Collection Service, Inc. is seeking Remote Health Care Customer Service Representatives to join our fast-growing team.

You will handle inbound and outbound calls, resolve billing and payment issues, and respond to patient questions in a high-tech environment, with an emphasis on insurance and healthcare terminology. Position requires 1+ years in a call center or customer service role, flexible scheduling including evenings and Saturdays, and bilingual capability preferred.

Qualifications

• 1+ years' experience in a call center or customer service role serving the public.
• Bilingual candidates will provide additional support for bilingual calls.
• Internet requirements for remote work and camera-on policy during training and shifts.

Responsibilities

• Makes and answers calls to resolve billing and payment issues in a professional manner.
• Responds to information requests from patients or account holders per policy.
• Follows client-specific protocols and policies in duties.
• Schedule flexibility including evenings and Saturdays.
• Provide bilingual support for bilingual calls.

Skills

Call center experience

Customer service

Job description

DescriptionDescription The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative , you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. Veterans and Military Spouses Encouraged to Apply**

Duties include but are not limited to:

• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Follows client-specific protocols and policies when carrying out duties
• 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
• ~ Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
• ~ Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
• ~ Bilingual candidates will provide additional support for bilingual calls

Internet Requirements: The minimum internet speed requirements for remote work are as follows:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Available Shifts & Differentials: In addition to the base wage and differenatial pay you will have the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

Monday - Friday 11:00am - 8:00pm CST along with every other Saturday from 10:00am - 2:00pm CST.

Bilingual: $18.00/hr + $1.00/hr shift differential = $19.00/hr

Non Bilingual: $16.00/hr + $1.00/hr shift differential = $17.00/hr

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts

• ~ 7 Paid Holidays - Thanksgiving, Christmas Day, Christmas Eve, New Years Day, Memorial Day, Fourth of July, and Labor Day
• ~ Wellness Programs/Gym Reimbursement
• ~ All necessary equipment and technical support provided

• State Collection Service is an Equal Opportunity Employer . All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Remote workers must be based in the United States and must reside in one of the following states: