Health Care Assistant

Planned Parenthood South Atlantic; Wilmington (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Full benefits: medical, dental, and视on

Health Reimbursement Account

403B Retirement Plan with matched

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

Planned Parenthood South Atlantic seeks a Health Care Assistant (HCA) to be the first friendly impression at the health center, assisting providers, drawing blood, and educating patients on reproductive health options. This role emphasizes compassionate, nonjudgmental care across diverse patient populations.

The HCA will handle front and back-office tasks, ensure accurate documentation, interpret insurance, and support referrals.

Qualifications

• Customer service experience, preferably in the medical field.
• Ability to receive and maintain CPR certification within 90 days of hire.
• Understanding of PPSAT goals and mission.
• Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.
• Able to work both independently and as part of a team.
• Passion for relating to persons of diverse backgrounds.

Responsibilities

• Demonstrates quality customer service by making patients the priority.
• Provides patient care per PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.).
• Maintains accurate and complete documentation including charts, logs, CI/CIICs.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone and communicates coverage to patients.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
• Provides telephone coverage for incoming calls and assists with center appointment requests and information calls.
• Interpret and communicate clinic fee scale and pricing information, including copayments/coinsurance.
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting to Finance.
• Ensures patients complete all necessary forms and obtains patient consents for services.
• Follows Center procedures for processing OTC and prescription medications and birth control supplies.
• Maintains adequate stock of Center supplies and patient paperwork.
• Maintains an attractive and comfortable appearance of the Center.
• Maintains patient records systems, e.g., EHR documentation and filing.
• Works as a team member to meet center productivity and customer satisfaction goals.
• Participates in routine upkeep and housekeeping of Center.
• Serve as laboratory testing personnel: collect specimens, perform tests, draw blood, and maintain quality controls.

Skills

Customer service

CPR certification

Teamwork

Communication skills

Education

High school diploma or GED

Job description

Our doors are open—and so are our opportunities.

Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.

Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.

If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.

Learn more: ppsatcareers.org

Why Planned Parenthood South Atlantic?

We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.

What's interesting about this job?

TheHealth Care Assistant (HCA)serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA isresponsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Who You Are:

• Passionate about providing high-quality and nonjudgemental reproductive health care
• Believes that sexual health is essential to every person’s overall health,well-being,and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

What You'll Do:

• Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.
• Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)
• Maintains accurate and complete documentation including charts, logs, CI/CIICs.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex
• Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
• Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
• Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies
• Maintains adequate stock of necessary patient paperwork and makes copies as necessary
• Assists in maintaining an attractive and comfortable appearance of the Center
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
• Works as a team member to meet or exceed center productivity and customer satisfaction goals
• Participates in routine upkeep and regular housekeeping of Center
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
• Clean and sterilize medical instruments.
• Other duties and/or projects to be determined and assigned by Health Center Manager

What You Bring:

• Minimum high school diploma or GED.
• Ability to receive and maintain CPR certification within 90 days of hire.
• Customer service experience, preferably in the medical field.
• Understanding of and commitment to PPSAT goals and mission.
• Ability to prioritize, multitask, and demonstrate use of effective communication and organizational skills.
• Able to work both independently and as part of a team.
• Passion for relating to persons of diverse backgrounds.

Schedule:

This is a full-time opportunity, working 35 to 39 hours per week. This following clinic schedule is not flexible.

Tuesday: 9:45 AM - 6:00 PM

Wednesday: 8:45 AM - 4:00 PM

Thursday: 9:45 AM - 6:00 PM

Friday: 7:45 AM - 3:00 PM

Saturday: 7:45 AM - 4:00 PM

All health center staff are expected to arrive to work 15 minutes before the start of their shift. All staff are expected to remain at the health center until all patients are checked out, documentation iscompleted,and the health center is cleaned.

What You Get:

• Full benefits: medical, dental, and vision
• Health Reimbursement Account
• 403B Retirement Plan with matched contributions
• Paid Time Off
• Holiday PayEmployee Assistance Program

Compensation:

All HCA's start at a non-negotiable $23.25 an hour and are eligible for periodic pay-increases based on tenure and skill checkoffs

PPSAT's compensation philosophy is based in equity and transparency.The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.

This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.

Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement

At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.

Planned Parenthood South Atlantic is an equal opportunity employer.

Work Authorization & Sponsorship

Applicants must be authorized to work in the United States. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H-1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.

No phone calls please.