Head Teller - Mattapoisett

First Citizens Federal Master; Mattapoisett (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Supportive & Collaborative Work Env

Learning & Development

Tuition Assistance

Employee Assistance Program

Work-Life Balance

401K Program (Fully Vested - 5% Match)

Volunteer Time Off

Health Insurance

Job summary

First Citizens’ Federal Credit Union in Mattapoisett, MA is seeking a Member Relationship Advisor to oversee teller-line operations and deliver exceptional service to members in a fast-paced branch environment.

The role emphasizes building lasting member relationships, teamwork, and a positive, proactive approach to serving the community. Prior experience in a financial institution is preferred, with training provided for growth.

Qualifications

• 1+ year of experience in a financial institution, including teller or customer service.
• Ability to learn and be trained; can-do attitude.
• Desire to help others and support the community.

Responsibilities

• Oversee daily teller-line operations and deliver valuable service to members.
• Build long-lasting relationships through positive member experiences.
• Collaborate with team to ensure smooth branch operations.

Job description

Job DetailsJob Location: Mattapoisett Branch - Mattapoisett, MA 02739Position Type: Full TimeSalary Range: $28.00 - $28.00 HourlyWho We Need

We’re looking for someone with positive vibes, and a willingness to help others. A team player with an innovative mindset, who likes to think outside the box.

Who We Are

First Citizens’ is committed to providing team members with the ability to create their own unique journey while feeling supported and empowered to be their best authentic self. Our core values Do What's Right, Get Better Every Day & Support & Improve Our Community are important to us. If you’re looking to make a difference and be part of something bigger, this may just be the place for you!

Qualifications

What You’ll Do

Our Member Relationship Advisors advocate for a positive and meaningful customer and team member experience by overseeing the daily operations of the teller line. There is no list of products to sell – we strive to create long-lasting relationships by delivering valuable service to our members.

What We Require

One plus years of experience working in a financial institution to include some teller and/or customer service experience. First Citizens' believes training and learning are always possible when you have a can-do attitude. All we ask is that you have the desire to help others and our community. The rest, we can figure out together.

What We Offer:

• Supportive & Collaborative Work Environment
• Opportunities for Learning & Development
• Continuing Education & Tuition Assistance
• Employee Assistance Program
• Work-Life Balance
• 401K Program (Fully Vested - 5% Company Match)
• Volunteer Time Off
• Health Insurance

Working Conditions

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job.

Physical Demands Efforts

This function requires moderate standing, walking and sitting. Will be sitting while performing computer data entry functions. Position does not involve climbing or crawling but may on occasion kneel/squat. Requires lifting and moderate carrying of items up to 25 pounds such as a banker’s box. Ability to operate normal office equipment such as, telephone, copy machine, fax, scanner, and computer.

Mental & Visual Demands

Specific vision abilities required by this job include: close vision and ability to adjust focus

Work Environment

This position typically works in an office environment. Noise is moderate and typical of conversations and office equipment.

Americans with Disabilities Act

First Citizens’ Federal Credit Union complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment. The company will provide reasonable accommodations that do not cause an undue hardship.

Additional Notes

• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• This job description is subject to change at any time.

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