Head Teller

OceanFirst Financial Corp.; Matawan, Northern (NJ, KY); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Tuition assistance

Employee discounts

Paid time off

On-site fitness facilities

Job summary

OceanFirst Bank in Matawan, NJ seeks a Head Teller to oversee the daily teller operations and provide extraordinary customer care. The role includes supervising teller staff, ensuring lobby and drive-up coverage, and stepping in for management when needed.

We offer a 2-week personalized training, plus strong benefits such as tuition assistance, employee discounts, paid time off, and access to onsite fitness facilities. Join us to help serve the local community.

Qualifications

• Excellent sales, service, interpersonal and communication skills.
• Working knowledge of bank products and services or ability to learn quickly.
• Strong basic math ability.
• Detail oriented with ability to multi-task.
• Computer literacy and basic data entry skills.
• Flexible schedules to meet branch needs.

Responsibilities

• Oversees daily teller operations and provides customer care.
• Provides supervision and scheduling of teller staff; ensures lobby/drive-up coverage.
• Maintains knowledge of policies, cash handling, and regulatory requirements.
• Supports teller cross-selling and customer referrals.
• Reconciles branch cash and balances drawers daily.
• Assists with end-of-day tasks and branch-wide operations.

Skills

Sales & customer service

Bank products knowledge

Math skills

Attention to detail

Computer literacy

Flexible schedules

Education

High School Diploma

Job description

OceanFirst Bank is seeking a new Head Teller at our Matawan, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, and professionalism that makes OceanFirst a great place to work and do business.

Great benefits include: professional growth opportunities, employee perks & discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

About the Role
Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.

What You Will Do

• Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.
• Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.
• Meet and exceed sales and referral goals annually.
• Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.
• Manages the sales effort of the tellers.
• Identifies and refers potential investment clients to the appropriate source.
• Ensures adequacy of branch cash and orders accordingly.
• Maintains control and balancing of personal cash drawer.
• Reconciles branch ATM daily.
• Performs monthly cash counts on each teller, branch cash vault.
• Monitors branch video surveillance equipment.
• Oversees Branch Personal Teller Machine proof and control, if applicable.
• Researches and processes credit and debit advises received from correspondent Bank.
• Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.
• Services as Branch Supervisor if designated by management.
• Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.
• Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.
• Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.
• Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.
• Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.

Requirements

What We Expect of You

• Excellent sales, service, interpersonal and communication skills, with the ability to focus on customer needs promptly in a courteous and professional manner.
• Working knowledge of bank products and services, or ability to be trained and quickly learn the products and services.
• Strong basic math ability.
• Must be detail oriented and highly accurate with the ability to multi-task.
• Computer literacy, basic data entry skills, general knowledge of standard office equipment (e.g. adding machines, calculators, PC) and ATM/ITM's required.
• Must be able to work flexible schedules in accordance with the needs of the branch.

Your Qualifications

• High School Diploma, or the equivalent required.
• Three years of prior teller experience and one year of supervisory experience.

Internal and External Contacts

• Daily contact with customers and department staff; recurrent divisional and inter-divisional contact.
• Occasional contact with equipment vendors.

Working Conditions/Physical Requirements

Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.

Equal opportunity employer, protected veterans/disabled.