Head Teller

Old Point National Bank; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Head Teller to lead a team in delivering exceptional customer service and managing financial transactions. This role emphasizes relationship building, mentoring, and adherence to banking regulations while promoting products and services. The ideal candidate will possess strong leadership skills and a commitment to customer satisfaction, ensuring that every interaction reflects the bank's dedication to excellence. If you are passionate about helping others and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Must have a high school diploma or GED and 2+ years of experience in a Teller role.
• Strong customer service skills and ability to handle cash efficiently.

Responsibilities

• Provide excellent service through Teller duties and relationship building.
• Lead and mentor Tellers on customer service and transactions.
• Ensure compliance with bank policies and regulations.

Skills

Customer Service

Cash Handling

Sales Techniques

Communication Skills

Leadership

Regulatory Knowledge

Emotional Intelligence

Systems Thinking

Education

High School Diploma or GED

2+ Years Experience in a Teller Position

Tools

MS Office

Job description

Under general supervision, a Head Teller provides excellent service to customers through the performance of Teller duties, relationship building, and completion of assigned branch duties in support of our customer's financial needs. Provides lead support to Tellers and serves as a mentor to Tellers on customer service, financial transactions, sales techniques, regulations, and bank procedures.

Essential Functions:

1. Performs all duties related to the processing of internal and external customer paying and receiving transactions.
2. Completes daily cash balancing of till.
3. Stays within minimum balancing requirements.
4. Uses opportunities wisely to promote the bank and sell and cross-sell bank products and services.
5. Provides leadership and technical assistance to staff tellers.
6. Maintains branch cash requirements.
7. Assists branch officer with branch operations through the performance of assigned duties.
8. Attends required meetings and training seminars.
9. Responsible for staff development, motivation, and performance management.
10. Utilizes appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds, and persons of all ages and lifestyle preferences.
11. Drives efficient and accurate service delivery through solid coaching, communication, and performance management practices.
12. Accountable for the understanding of and adherence to operational controls, policies, procedures, and processes to ensure compliance with bank policies and related laws and regulations.
13. Performs other related duties as assigned.

Knowledge and Skills:

1. Knowledge of daily Teller functions and operations.
2. Knowledge of regulations governing cash handling in financial institutions.
3. Intermediate level knowledge of MS Office with the ability to learn other job specific software applications.
4. Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
5. Skill in adopting technological advancements and facilitating into current and future responsibilities.
6. Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
7. Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
8. Ability to handle large sums of cash daily, accurately and efficiently.
9. Skill in being aware of, controlling, and expressing one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
10. Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.
11. Skill in understanding what motivates people and using that to encourage productivity.
12. Skill in systems thinking - understanding the link between one’s own job responsibilities and overall organizational goals and needs and performing one’s job with the broader goals in mind.
13. Ability to exhibit sound and accurate judgment; can clearly explain reasoning for decisions; includes appropriate people in decision-making process; demonstrates persistence and overcomes obstacles; takes calculated risks within bank tolerance to accomplish goals.
14. Ability to energize and alert groups to the need for specific changes in the way things are done.
15. Possesses the drive to work towards a standard of excellence.

Education/Experience:

1. High School diploma or GED.
2. A minimum of two years’ experience in a Teller position (or similar cash handling/financial transactions position) of a financial institution.
3. Possesses a strong desire to help others and take pride in providing excellent customer service.
4. Experience in successfully leading/coaching others in the accomplishments of tasks and goals.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)