Head Teller

Dime Bank; East Lyme (CT); On-site; USD 54,000 - 68,000; Full time

Job summary

Dime Bank in East Lyme, CT seeks a Head Teller to lead the teller team and ensure high-quality service. You will handle daily transactions, supervise staff, and model accurate cash handling.

You will identify customer needs, refer products, and support Branch goals while adhering to bank policies. A high school diploma and 1–2 years of relevant experience are required.

This role offers full-time hours at our East Lyme branch with opportunities for mentorship and growth within the community.

Qualifications

• Requires a high school diploma or equivalent.
• 1–2 years of relevant teller/bank experience.
• Ability to follow policies, procedures and confidentiality.

Responsibilities

• Supervises tellers and supports Branch Manager in HR tasks.
• Processes a wide range of customer transactions with accuracy.
• Provides on‑the‑job training for new tellers.
• Promotes bank products and referrals based on customer needs.
• Balances cash and assists with end‑of‑day reporting.
• Fills in at other branches as needed.

Skills

Supervisory

Customer service

Cross-selling

Cash handling

Bank procedures

Training mentoring

Education

High school diploma

Job description

Head Teller

Full Time East Lyme, CT, US

4 days ago Requisition ID: 1347

Position Summary:

The primary purpose of this position is to ensure all Tellers provide consistent, high-quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.

Functions:

• Supervises Tellers – handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager
• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers
• Employs sound judgment in decision-making and coaching activities
• Monitors Tellers to ensure compliance with bank procedures and policies
• Assists Tellers in locating cash discrepancies
• Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., traveler checks, money orders, cashier checks
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank’s operating system(s)
• Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Rents safe deposit boxes and opens new accounts
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Knowledge, Skills, Requirements:

Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and an adherence to the bank’s training policies and requirements.

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Physical Demands and Condition Requirements:

• General office environment
• Standing for extended periods of time
• Ability to lift bags of coin

Equipment Used:

• Computer
• Coin machine
• Bill counter

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.