Head of Trauma-Informed Alternative Response

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 117,000 - 193,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Flexible work hours

Job summary

The City of Baltimore is seeking a Division Director of Alternative Response within the Department of Neighborhood Safety (DNS) to lead non-law enforcement crisis response services that connect residents to health, behavioral health, and community supports.

Reporting to the Executive Director, this role oversees programs, staff, budgets, and partnerships, ensuring alignment with the City’s Consent Decree and Violence Prevention Strategy while improving resident safety and well-being.

Qualifications

• Advanced degree as specified; five years of management experience in public health or related fields.
• Experience managing complex programs, contracts, and partnerships.
• Ability to lead multidisciplinary teams and implement data-driven improvements.

Responsibilities

• Lead daily operations of the Alternative Response Division and ensure equitable crisis response services.
• Oversee budget, contracts, grants, and program administration to drive outcomes.
• Develop partnerships with EMS, behavioral health providers, hospitals, and community organizations.
• Monitor performance metrics, prepare reports, and lead continuous improvement efforts.
• Guide staff training in de-escalation, trauma-informed care, and data governance.

Skills

Crisis intervention

Public health

Program management

Cross-sector collaboration

Data-driven decision making

Budget management

Staff supervision

Policy development

Stakeholder engagement

HIPAA familiarity

Education

Advanced degree in Public Health / Public Administration / Public Policy

Job description

The City of Baltimore is seeking a Division Director of Alternative Response within the Department of Neighborhood Safety (DNS) to lead non-law enforcement crisis response services that connect residents to health, behavioral health, and community supports.

Reporting to the Executive Director, this role oversees programs, staff, budgets, and partnerships, ensuring alignment with the City’s Consent Decree and Violence Prevention Strategy while improving resident safety and well-being.