Director, Alternative Response & Community Safety

City of Baltimore, Department of Planning; United States; On-site; USD 117,000 - 193,000; Full time

Benefits offered by this job

Medical and prescription drug plans

Dental and vision plans

Flexible spending accounts (FSA)

Wellness programs

Job summary

The City of Baltimore is seeking a Division Director of Alternative Response within the Department of Neighborhood Safety to lead daily operations and improve crisis response services connecting residents to health and community resources.

You will oversee budgets, contracts, and performance outcomes, expanding evidence-based, trauma-informed programs while aligning with consent decrees and city plans. Strong cross-sector partnerships are essential.

Qualifications

• Advanced degree in public health, public administration, public policy, social work, criminology, emergency management, behavioral health, or related field.
• Five (5) years of progressively responsible management experience in public health, behavioral health, emergency response, human services, or related programs.
• Expertise in alternative response systems, crisis intervention, behavioral health, trauma-informed care, program implementation, or cross-sector collaboration.

Responsibilities

• Lead daily operations of the Alternative Response Division with equitable service delivery.
• Develop annual operational plans and program procedures.
• Supervise multidisciplinary staff and promote accountability and collaboration.
• Oversee staffing, workflows, and program expansion; ensure training and certification.
• Oversee data governance, data sharing, and privacy frameworks for field operations.

Skills

Operational management

Relationship building

Public communication

Cross-agency collaboration

Data privacy knowledge

Education

Public Health

Public Administration

Public Policy

Social Work

Criminology

Emergency Management

Behavioral Health

Job description

The City of Baltimore is seeking a Division Director of Alternative Response within the Department of Neighborhood Safety to lead daily operations and improve crisis response services connecting residents to health and community resources.

You will oversee budgets, contracts, and performance outcomes, expanding evidence-based, trauma-informed programs while aligning with consent decrees and city plans. Strong cross-sector partnerships are essential.