Director, Alternative Response & Community Safety

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 117,000 - 193,000; Full time

Benefits offered by this job

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

Optional life insurance

AD&D

FSA plans

Wellness programs

Job summary

The City of Baltimore is hiring a Division Director of Alternative Response within the Department of Neighborhood Safety. You will lead the daily operations, oversee budgets and staff, and advance trauma-informed, non-law enforcement crisis response services that connect residents to health and community resources.

Strong cross-agency collaboration is essential. The role emphasizes performance management, data governance, and partnerships with EMS and housing providers to strengthen safety

Qualifications

• Advanced degree in Public Health, Public Administration, Public Policy, Social Work, Criminology, Emergency Management, Behavioral Health, or related field.
• Five (5) years of progressively responsible management experience in public health, behavioral health, emergency response, human services, or related programs.
• Experience supervising staff, managing complex programs, and overseeing budgets and contracts.
• Expertise in alternative response systems, crisis intervention, trauma-informed care, and cross-sector collaboration.
• Ability to build partnerships, use performance data, and implement policy changes.

Responsibilities

• Lead daily operations of the Alternative Response Division with equitable service delivery.
• Develop annual operational plans, supervise staff, and oversee budgets and contracts.
• Oversee training in de-escalation, trauma-informed care, harm reduction, and naloxone.
• Coordinate with EMS, behavioral health providers, hospitals, and community partners.
• Analyze performance data, prepare reports, and drive continuous improvement.

Skills

Operational management

Relationship building

Public communication

Data-informed decision-making

Cross-agency collaboration

Education

Advanced degree in Public Health/Administration/Policy/Social Work

Job description

The City of Baltimore is hiring a Division Director of Alternative Response within the Department of Neighborhood Safety. You will lead the daily operations, oversee budgets and staff, and advance trauma-informed, non-law enforcement crisis response services that connect residents to health and community resources.

Strong cross-agency collaboration is essential. The role emphasizes performance management, data governance, and partnerships with EMS and housing providers to strengthen safety