Head of Transformation & Process Excellence

Confie; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Bonuses based on performance

Paid time off

Flexible work options: remote & hybrid

401k with company match

Education advancement scholarship fund

Fitness reimbursement

Inclusive workplace (DEI)

Employee Assistance Program

Optional insurance plans

Pet insurance

Job summary

Confie is seeking a senior transformation leader to drive end-to-end process improvements across its diversified insurance distribution and BPO operations. You will lead a reengineering center of excellence, establishing standards, prioritizing high-impact opportunities, and partnering with business and functional leaders to redesign end-to-end processes with control by design.

You will collaborate with Legal, Compliance, Finance, Technology, and Operations to embed governance, automation, and

Qualifications

• 8+ years of progressive experience in process improvement or BPM.
• Experience in insurance, financial services and regulated operations preferred.
• Expertise in end-to-end process design and value stream mapping.
• Ability to translate process design into implementable requirements across operations and technology.
• Strong focus on automation and workflow enablement.

Responsibilities

• Lead reengineering program and portfolio management with alignment to enterprise priorities.
• Develop business cases and benefits hypotheses for prioritization initiatives.
• Establish standards for discovery, documentation, measurement, and handoffs to delivery teams.
• Lead structured discovery using value stream mapping, process mapping, root cause analysis, and waste identification.
• Facilitate future state design including process steps, roles, and control by design.
• Partner with stakeholders to align scope, decision rights, and readiness needs.

Skills

Process mapping

Value stream mapping

Root cause analysis

Automation

RPA

Stakeholder management

Executive communication

Facilitation

Education

Bachelor's degree required

Advanced degree preferred

Tools

Microsoft Visio

Power BI

SQL

Excel

SharePoint

Smartsheet

Job description

Confie is seeking a senior transformation leader to drive end-to-end process improvements across its diversified insurance distribution and BPO operations. You will lead a reengineering center of excellence, establishing standards, prioritizing high-impact opportunities, and partnering with business and functional leaders to redesign end-to-end processes with control by design.

You will collaborate with Legal, Compliance, Finance, Technology, and Operations to embed governance, automation, and