Head of Technical Support (API/SDK Integration Specialist)

Tyrads; Plum (Allegheny County); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an SDK Integration Support Engineer, where you'll be the key technical liaison for SDK integrators. This role involves ensuring successful integration of cutting-edge AdTech SDKs across multiple platforms including Unity, Android, and Flutter. You'll lead the rewrite of SDK documentation, establish new support processes, and enhance client integration experiences. Enjoy a flexible work environment, professional growth opportunities, and the chance to work with talented developers in a diverse international setting. If you're passionate about technology and customer engagement, this is the perfect opportunity for you.

Benefits

Generous paid time off

Home office setup allowance

Professional development budget

Regular team building events

Qualifications

• Strong programming knowledge in multiple languages, especially Unity, Android, and Flutter.
• Experience with mobile game and app development across various platforms.

Responsibilities

• Serve as the first point of contact for SDK integration issues across all supported platforms.
• Maintain comprehensive SDK documentation and create platform-specific tutorials.

Skills

Unity (C#)

Android (Java/Kotlin)

Flutter (Dart)

React Native (JavaScript)

iFrame (JavaScript)

Technical Documentation

Debugging Skills

Analytical Skills

Education

BS in Computer Science or equivalent

Tools

Git

Docker

Kubernetes

AWS

PostgreSQL

Job description

SDK Integration Support Engineer

Location: Fully remote (must be based in Asia)

About Us

Tyr Rewards is part of TyrAds, a leading tech-driven loyalty and rewards platform that collaborates with various businesses to cultivate rewarding experiences for their customers. With millions of users across our platforms, we specialize in innovative AdTech solutions powered by big data, machine learning, and deep learning technologies. We empower companies to engage and retain their customers through personalized advertising, loyalty programs, and outstanding customer service. Our SDK technology enables seamless ad integration across multiple platforms, helping developers monetize their applications effectively while delivering engaging advertising experiences. Our technology roadmap includes developing artificial intelligence agents and workflows to further enhance our offerings.

We're a growing team of approximately 50 employees (having tripled in size last year) united by our core values of transparency, learning from mistakes, ownership of our work, and respect for diverse cultures. We operate using Agile and Scrum methodologies with continuous integration/continuous deployment practices, releasing new SDK versions weekly. Our team collaborates primarily through GitHub, Jira, and Slack.

Why Join Us

• Work at the intersection of technology and advertising with cutting-edge SDK solutions
• Collaborate with talented developers and contribute to products used by millions
• Opportunity to work with diverse technologies across multiple platforms
• Professional growth opportunities in a rapidly evolving industry
• Flexible work environment that values work-life balance
• International work environment fully conducted in English
• Access to our office in Bali for those who prefer a workspace
• Learn from and collaborate with other skilled senior developers
• An equal opportunity employer committed to diversity and inclusion in the workplace

The Role

We're seeking an SDK Integration Support Engineer to join our team as the primary technical liaison between our SDK integrators and development team. In this role, you'll ensure successful implementation of our AdTech SDK across Unity, Android, Flutter, React Native, iFrame, and API platforms, while providing exceptional technical support and comprehensive documentation.

In your first six months, you'll lead a complete rewrite of our SDK documentation, establish new support processes, help current clients successfully integrate our SDK, and work to reduce integration time and support tickets through improved documentation and sample code.

What You'll Do

• Serve as the first point of contact for SDK integration issues across all supported platforms
• Troubleshoot integration problems, debug code, and develop effective solutions
• Analyze logs, replicate issues, and collaborate with developers on complex problems
• Maintain comprehensive SDK documentation for all supported platforms
• Create platform-specific tutorials, FAQs, and knowledge base articles
• Develop sample implementations demonstrating best practices
• Conduct technical onboarding calls and provide implementation guidance
• Translate client needs into clear technical requirements
• Create detailed tickets for bug fixes and feature requests
• Test SDK functionality across all supported environments

What You'll Need

Technical Skills:

• Strong programming knowledge in multiple languages (at least 4 of the following):
  • Unity (C#) - at least 3 years of experience
  • Android (Java/Kotlin) - at least 3 years of experience
  • Flutter (Dart) - at least 3 years of experience
  • React Native (JavaScript)
  • iFrame (JavaScript)
• Experience with mobile game and app development across multiple platforms
• Familiarity with platform-specific debugging tools

Communication Skills:

• Proficiency in English (required)
• Working knowledge of Mandarin (required)
• Experience creating technical documentation and tutorials

Professional Skills:

• Passion for best practices: implementing design patterns, maintaining DRY principles, standardizing code formatting and development processes
• Ability to make and take responsibility for high-level technical decisions
• Strong team player who also demonstrates individual excellence
• High level of analytical, planning, and organizational abilities

Nice to Have (Not Required)

• Knowledge of AdTech concepts, ad rendering, tracking, and measurement
• Korean and/or Japanese language skills
• BS in Computer Science or equivalent degree
• Familiarity with Linux environments
• Experience with Docker, Kubernetes, Git, CI/CD pipelines, AWS services (DynamoDB, Aerospike, etc.), PostgreSQL, API integration, RESTful APIs or task managers

Benefits

• Generous paid time off and holiday schedule
• Home office setup allowance
• Professional development budget for courses and conferences
• Regular virtual and in-person team building events