Head of Strategy (Remote)

Voya Financial; East Windsor Hill (CT); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Voya Financial, Inc. is seeking a customer-focused professional to manage key aspects of sponsored plans and maintain strong client relationships.

You will serve as the primary contact, addressing service and communication needs while coordinating with internal teams to support plan administration and profitability. The role emphasizes client retention, process improvements, and effective collaboration with sales, recordkeeping, and operations.

Qualifications

• High School Diploma or GED.
• ~3+ years of financial services industry experience.
• ~ Customer service experience and skills.
• ~ Bachelor’s degree in Business Administration or equivalent.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues with plan sponsors, customers, and internal teams.
• Participate in relationship management with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations to ensure plan alignment.
• Contribute to product development and process improvements; resolve complex customer service issues.

Skills

Customer service

Relationship building

Communication

Education

Bachelor’s degree in Business Administration

High School Diploma or GED

Job description

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

In this role, you will manage key aspects of assigned sponsored plans while building and maintaining strong relationships with existing clients. You will serve as a primary point of contact, helping clients navigate service and communication needs while partnering with internal teams to support successful plan administration. You will also contribute to client retention, process improvements, and efforts that support the overall profitability of the business.

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.Resolve complex customer service and communication issues.

Qualifications

• High School Diploma or GED
• ~3+ years of financial services industry experience.
• ~ Customer service experience and skills.
• ~ Bachelor’s degree in Business Administration or equivalent.

Compensation and Benefits

#annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$Voya benefits are designed to help you do just that. To help you and your family be well and stay well.

• Health, dental, vision and life insurance plans
• ~Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• ~ Tuition reimbursement up to $5,250/year
• ~ Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• ~ Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.