Head of SCM Operations - Korean Bilingual

ISEE Career Solutions, Inc.; Ellabell (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

ISEE Career Solutions, Inc. is seeking a Head of Operations to ensure top-tier SCM performance across daily cycles, staffing, shuttle operations, sequencing, safety, and customer service.

You will engage Hyundai Motor, Hyundai Glovis, and plant stakeholders to address issues, escalations, and service recovery with senior leadership oversight. The role demands strategic leadership, strong people management, and a proven track record in automotive logistics and plant operations.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, or related field; Master’s preferred.
• Extensive experience in logistics, transportation, warehousing, or supply chain operations.
• Proven leadership experience managing large teams and multi-shift operations.
• Bilingual Korean and English is required.
• CDL-A license and hands-on operational experience in yard/shuttle environments.

Responsibilities

• Strategic Leadership: Develop and execute SCM operations strategy, including capacity planning, staffing, scheduling, resource allocation, budgeting, and P&L management.
• Multi-Shift Operations: Oversee 1st and 2nd Shift operations, ensuring seamless shift handoffs, staffing, yard/shuttle activities, equipment utilization, and uninterrupted production support.
• Customer & Stakeholder Management: Serve as the senior operational liaison with Hyundai Motor, Hyundai Glovis, and plant stakeholders; manage customer requests, operational issues, escalations, and service recovery.
• People Leadership: Lead, develop, and hold accountable the Operations Managers, Supervisors, and SCM staff while ensuring appropriate staffing, leadership coverage, and workforce development.
• Safety & Compliance: Drive a safety-first culture and ensure compliance with OSHA, DOT, CTPAT, company, customer, and plant requirements.
• Performance & Continuous Improvement: Establish and monitor KPIs, identify operational gaps, lead root-cause analysis, and implement improvements in safety, productivity, service quality, and cost efficiency.
• Financial Management & Reporting: Manage the SCM P&L, operating budgets, labor and equipment costs, invoicing, and financial performance while providing regular operational and financial reports to executive management.

Skills

Leadership

Multi-shift operations

Customer relationship management

Problem solving

Bilingual Korean-English

CDL-A license

Automotive logistics

Automotive plant logistics

Education

Bachelor’s degree in Supply Chain, Logistics, or related field

Master’s degree in Supply Chain, Logistics, or MBA (preferred)

Job description

Founded in 2019, the Company has established itself as a trusted logistics partner to leading global companies, including Hyundai Motor, Kia, and Hyundai MOBIS. Leveraging the global resources, expertise, and network of Hyundai Glovis, the Company is strategically expanding its operations nationwide.

With a strong commitment to operational excellence, sustainability, and innovation, the Company is well positioned for continued growth and long-term success. As it enters its next phase of expansion, the Company is building a top-tier team of talented professionals who will play a key role in shaping the future of the transportation and logistics industry.

Position Overview

The Head of Operations is responsible for ensuring consistent operational performance throughout the entire daily operating cycle, including effective shift-to-shift communication, staffing, shuttle operations, sequencing, equipment utilization, safety, and customer service.

As the senior-most SCM operational leader, this position serves as the primary management contact for Hyundai Motor, Hyundai Glovis, and other plant stakeholders and is responsible for responding to operational issues, customer requests, service disruptions, and escalations involving either shift.

Responsibilities

• Strategic Leadership: Develop and execute SCM operations strategy, including capacity planning, staffing, scheduling, resource allocation, budgeting, and P&L management.
• Multi-Shift Operations: Oversee 1st and 2nd Shift operations, ensuring seamless shift handoffs, staffing, yard/shuttle activities, equipment utilization, and uninterrupted production support.
• Customer & Stakeholder Management: Serve as the senior operational liaison with Hyundai Motor, Hyundai Glovis, and plant stakeholders; manage customer requests, operational issues, escalations, and service recovery.
• People Leadership: Lead, develop, and hold accountable the Operations Managers, Supervisors, and SCM staff while ensuring appropriate staffing, leadership coverage, and workforce development.
• Safety & Compliance: Drive a safety-first culture and ensure compliance with OSHA, DOT, CTPAT, company, customer, and plant requirements.
• Performance & Continuous Improvement: Establish and monitor KPIs, identify operational gaps, lead root-cause analysis, and implement improvements in safety, productivity, service quality, and cost efficiency.
• Financial Management & Reporting: Manage the SCM P&L, operating budgets, labor and equipment costs, invoicing, and financial performance while providing regular operational and financial reports to executive management.

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field but Master’s degree in Supply Chain, Logistics, or MBA preferreed.
• Extensive experience in logistics, transportation, warehousing, or supply chain operations
• Proven leadership experience managing large teams and multi-shift operations
• Strong customer relationship management and problem-solving skills
• Automotive logistics and manufacturing experience preferred
• Direct experience supporting an automotive OEM, Tier 1 supplier, or automotive manufacturing environment.
• Experience in automotive plant logistics, sequencing, shuttle, yard, switching, or material-flow operations.
• CDL-A license and hands-on operational experience in yard/shuttle environments
• Bilingual in Korean and English is required.