Head of Sales & Customer Success

Handoff; Austin (TX); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working arrangements

Travel opportunities

Job summary

Handoff, a growing Austin-based company, seeks a Head of Sales & Customer Success to scale revenue from $2M to $20M ARR. Lead and mentor a cross-regional team spanning Austin and Buenos Aires, drive outbound initiatives, and implement data-driven sales and CS strategies that improve retention and upsell.

Travel to align with regional teams is expected. You will partner with Marketing and Product to optimize processes, shorten sales cycles, and achieve a net revenue retention of 100%+.

Qualifications

• 7+ years of leadership experience in sales and/or customer success.
• Proven track record scaling sales teams and processes.
• Experience launching outbound sales channels.
• Data-driven and analytics-oriented mindset.
• Experience managing cross-regional teams (Austin & Buenos Aires).
• Strong collaboration with marketing and product teams.
• Strategic, adaptable, and resilient in fast-paced startups.
• Willingness to travel as needed.

Responsibilities

• Scale revenue growth by building and leading a high-performing sales and CS engine.
• Optimize sales processes using product data and automation for fast cycles and low CAC.
• Launch outbound channels in collaboration with Marketing and Buenos Aires team.
• Drive customer success with a land-and-expand strategy to boost upsell and retention.
• Foster continuous improvement through feedback loops with product and marketing.
• Lead cross-regional teams and ensure alignment and operational excellence between Austin and BA.
• Travel periodically to align with Buenos Aires and drive strategic initiatives.

Skills

Leadership experience

Scaling sales teams

Outbound sales

Data-driven mindset

Cross-regional teams

Cross-functional collaboration

Strategic thinking

Adaptability

Willing to travel

Job description

About us:

Handoff is a new mobile & web app for the $500 billion market of remodeling contractors in the US. We use generative AI technology to provide Remodelers a fast, accurate, and intuitive way to create construction cost estimates in minutes. There are 600,000+ contractors in the US who could be the Users of Handoff and we're looking for teammates as passionate as we are to help us win this market.

Handoff is a venture-backed technology company with origins in Silicon Valley. Handoff has established itself as the market leader for construction pricing data and integrations with the top construction materials suppliers. Our in-person team operates from three global offices (Austin, Texas; Sao Paulo, Brazil; Buenos Aires, Argentina) and comes from top technology companies such as Apple, Tesla, and WeWork.

As the Head of Sales & Customer Success at Handoff, you will:

• Scale Revenue Growth: Build and scale a high-performing sales and customer success engine to drive rapid revenue growth from $2M to $20M ARR.




• Optimize Sales Processes: Enhance and streamline our inbound sales processes by leveraging product data and automation, ensuring a fast sales cycle with a low CAC payback.




• Launch Outbound Channels: Design and implement a new outbound sales strategy in close collaboration with Marketing and resources from our Buenos Aires team.




• Drive Customer Success: Establish and lead a customer success team in Austin dedicated to executing a \"land and expand\" strategy, boosting upsell opportunities, retention, and achieving net dollar retention between 100%-120%+.




• Foster Continuous Improvement: Develop robust feedback loops with product and marketing teams to ensure rapid product enhancements and improved lead generation strategies.




• Lead Cross-Regional Teams: Recruit, mentor, and manage a diverse sales and customer success team split between Austin and Buenos Aires, ensuring alignment and operational excellence.




• Regional Collaboration: Periodically travel to Buenos Aires to align with local teams, integrate regional best practices, and drive overall strategic initiatives.

About you:

• 7+ years of leadership experience in sales and/or customer success, preferably in fast-paced, high-growth startup environments.


• Proven track record in scaling sales teams and processes, ideally within a high-volume, low ACV (around $1,000) and product-led sales context.


• Strong experience launching outbound sales channels and building customer success functions that drive upsell and retention.


• Data-driven and process-oriented mindset with a demonstrated ability to leverage analytics to inform strategy and optimize operations.


• Experience managing cross-regional teams with excellent interpersonal and communication skills.


• Adept at working collaboratively with marketing and product teams to integrate feedback and drive continuous improvement.


• Exceptional strategic thinking, adaptability, and resilience in dynamic environments.


• Willingness to travel as needed to maintain alignment across our Austin and Buenos Aires offices.

Why you'll love working with us:

• Be part of a high-growth startup that’s reshaping the remodeling and construction market.


• Work with a passionate, global team of experts from leading tech companies.


• Join a company that values innovation, creativity, and operational efficiency.


• Enjoy flexible working arrangements and the opportunity to travel, gaining exposure to diverse markets and cultures.