Head of Retrieval Operations & Inventory Strategy

Datavant; Boston (MA); On-site; USD 145,000 - 167,000; Full time

Job summary

Datavant is seeking a Director, Retrieval Operations – Inventory Strategy to translate client demand into actionable inventory plans across retrieval channels, staffing and vendors. You will own forecasting, prioritization, routing rules and governance to optimize performance, cost and service levels in a multi-channel environment.

You will partner with Operations, Product, Engineering, Analytics and Finance to build scalable, data-driven planning and drive continuous improvement across the

Qualifications

• Bachelor’s degree or equivalent with 8+ years in operations and inventory planning.
• Proven ability to translate demand into production, routing and capacity plans.
• Experience in cross-functional governance and risk recovery planning.
• Strong financial and analytical skills evaluating productivity, capacity, service, yield and costs.
• Experience partnering with Product and Engineering to develop and iterate operational tech and AI-enabled workflows.

Responsibilities

• Own inventory strategy and planning framework for Payer Retrieval, translating demand into weekly and daily plans.
• Establish forecasting, segmentation and prioritization strategies based on client commitments and inventory health.
• Define routing rules across channels based on provider behavior, capacity, cost and yield.
• Evaluate channel/partner performance and adjust to reduce delays and manual touches.
• Monitor performance against client commitments and plan recovery for aging or blocked inventory.
• Use scenario planning to assess demand, capacity, productivity and priorities for leadership decisions.
• Collaborate with Workforce Management to align demand with staffing and capacity.
• Support annual planning, budgeting and forecasting linking client demand with financial targets.
• Establish KPIs and dashboards to measure inventory health, forecasting accuracy and unit economics.
• Partner with BI to translate complex data into actionable insights for executives.
• Work with Product/Engineering to refine prioritization and routing logic for future iterations.
• Coordinate with Call Center leadership on segmentation between human calls and Voice AI based on inventory characteristics.
• Drive automation opportunities to reduce manual effort and improve flow.
• Lead, coach and develop the Inventory Strategy team and liaise with senior leadership on risks and performance.

Skills

Executive communication

Forecasting

Cross-functional collaboration

Financial analysis

Leadership

SQL proficiency

Data visualization

Team leadership

Education

Bachelor’s degree in business, operations, supply chain, analytics, finance, healthcare administration

Equivalent relevant experience

Tools

SQL

Excel

BI tools

Job description

Datavant is seeking a Director, Retrieval Operations – Inventory Strategy to translate client demand into actionable inventory plans across retrieval channels, staffing and vendors. You will own forecasting, prioritization, routing rules and governance to optimize performance, cost and service levels in a multi-channel environment.

You will partner with Operations, Product, Engineering, Analytics and Finance to build scalable, data-driven planning and drive continuous improvement across the