Head of Retail Operations Western Europe

Le Creuset; Town of Brussels (WI); On-site; USD 101,000 - 146,000; Full time

Job summary

Le Creuset is seeking an entrepreneurial Retail leader to shape and lead the Western Europe Retail Operations model. This builder role will create standards, tools and routines to make stores perform better, move faster and scale across markets.

You will manage Brand Ambassador & Training, Visual Execution & Retail Activation, and Retail People Operations, turning KPIs into actionable improvements. Fluency in English and French is required, Dutch a plus.

Qualifications

• 8+ years in Retail, ideally with multi-store or multi-country exposure.
• Experience transforming and scaling retail operations across markets.
• Strong commercial instinct with operational discipline and analytics.

Responsibilities

• Lead the Western Europe Retail Operations agenda across our store network.
• Manage Brand Ambassador & Training, Visual Execution & Retail Activation, and Retail People Operations.
• Turn Retail KPIs into action to improve conversion, ATV, UPT, and productivity.
• Drive adoption of Quinyx and YOOBIC with measurable business impact.
• Build differentiated operating standards for Flagships, Signature Stores, Outlets and Concessions.
• Challenge old processes, simplify and scale effective practices across countries.
• Partner with Country Managers, Marketing, HR, Finance and E-commerce while keeping local teams accountable.

Skills

Owner mindset

Entrepreneurial

Leadership

Retail analytics

Stakeholder management

Fluent English

Fluent French

Dutch a plus

Education

8+ years in Retail

Tools

Quinyx

YOOBIC

Job description

Where passion meets premium – join our team!

Location: Flexible across BeNeLux and France

Employment Type: Fulltime

About Le Creuset

At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.

The Recipe for Success: Role Summary

We are looking for an entrepreneurial Retail leader to shape and lead the Western Europe Retail Operations model. This is a builder role: create the standards, tools and routines that make stores perform better, move faster and scale consistently across markets.

Ingredients: Key Responsibilities

• Lead the Western Europe Retail Operations agenda across our store network.
• Manage three key pillars: Brand Ambassador & Training, Visual Execution & Retail Activation, and Retail People Operations.
• Turn Retail KPIs into action - improving conversion, ATV, UPT, labour productivity and execution quality.
• Drive adoption of Quinyx and YOOBIC and ensure the tools deliver measurable business impact.
• Build differentiated operating standards for Flagships, Signature Stores, Outlets and Concessions.
• Challenge existing ways of working, simplify processes and scale what works across countries.
• Partner closely with Country Managers, Marketing, HR, Finance and E-commerce while keeping local teams accountable for performance.
• A simpler, faster and more consistent Retail operating model.
• Higher store productivity and stronger execution across markets.
• Tools, standards and best practices that teams actually use - not just frameworks on paper.

The Perfect Blend

What We’re Looking For

This is a high-impact role for someone who wants to build, challenge and leave a visible footprint on the future of Le Creuset Retail in Western Europe.

• A true owner mindset: you spot opportunities, take decisions and make things happen.
• Entrepreneurial and comfortable building in an environment that is still evolving.
• 8+ years in Retail, ideally with multi-store, multi-country or transformation responsibility.
• Strong commercial instinct combined with operational discipline and analytical thinking.
• Hands-on leadership style: equally comfortable in a store, in the data and with senior stakeholders.
• Able to influence across functions without relying on hierarchy.
• Fluent English and French are mandatory; Dutch is a strong plus.

Why Join Our Table?

At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

Diversity and Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.