Head of Retail Operations

FlowerHire; California (MO); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Relocation assistance

Performance incentives

Competitive base salary

Job summary

FlowerHire partners with a well-known California cannabis retailer to appoint a Head of Retail Operations who will own a growing multi-store retail business and drive its next phase of success.

This senior role oversees P&L, inventory, compliance, and the customer experience across California locations, partnering with Marketing and cross-functional leaders to ensure profitable, compliant operations and a strong brand presence.

Qualifications

• 3+ years leading multi-unit cannabis retail operations.
• Strong understanding of California cannabis regulations.
• Experience owning or influencing multi-location P&Ls.

Responsibilities

• Lead and develop a multi-unit retail organization across California.
• Own retail P&L performance, budgets, KPIs, and financial results.
• Oversee inventory strategy, purchasing/buying, assortment, and inventory turns.
• Ensure operational excellence and adherence to California cannabis regulations.
• Partner with Marketing to translate brand strategy into the retail experience and drive traffic, loyalty, and sales.
• Develop and implement SOPs, systems, and best practices across locations.
• Build, coach, and retain high-performing retail leadership teams.
• Identify opportunities to improve profitability, efficiency, and customer experience.
• Partner with executive leadership on growth strategy and new store openings.

Skills

Multi-unit retail leadership

P&L management

Regulatory compliance

Education

Bachelor's degree or equivalent

Job description

We’re partnering with a well-known cannabis retailer in California to find a Head of Retail Operations who can take ownership of a growing multi-store retail business and help drive the next phase of its success.

This is a senior leadership role with responsibility across multiple retail locations, P&L performance, compliance, inventory, buying, and the overall customer experience. You’ll work closely with marketing and other cross-functional leaders to ensure the retail organization is operating efficiently, profitably, and in alignment with the brand.

What you’ll own:

• Lead and develop a multi-unit retail organization across California
• Own retail P&L performance, budgets, KPIs, and financial results
• Oversee inventory strategy, purchasing/buying, assortment, and inventory turns
• Ensure operational excellence and adherence to California cannabis regulations and compliance requirements
• Partner closely with Marketing to translate brand strategy into the retail experience and drive traffic, loyalty, and sales
• Develop and implement consistent SOPs, systems, and best practices across locations
• Build, coach, and retain high-performing retail leadership teams
• Identify opportunities to improve profitability, efficiency, customer experience, and overall store performance
• Partner with executive leadership on growth strategy, new store openings, and broader business initiatives

What we’re looking for:

• 3+ years of proven success leading multi-unit retail operations within cannabis
• Strong understanding of California cannabis retail regulations and compliance
• Demonstrated experience owning or significantly influencing multi-location P&Ls
• Experience leading inventory, buying/merchandising, and retail operations teams
• Strong business acumen with the ability to translate data and KPIs into action
• Track record of developing strong retail leaders and building high-performing teams
• Excellent cross-functional communication and collaboration skills
• Comfortable operating in a fast-paced, entrepreneurial environment where priorities can evolve quickly
• Bachelor’s degree or equivalent combination of education and relevant experience preferred

Location:

California

Relocation:

Candidates from anywhere in the U.S. are welcome to apply, but relocation to California is required (Relocation assistance available)

Compensation: Includes competitive base salary, performance incentives, and benefits