Head of Residential Lending & Growth

Torrington Savings; Torrington (CT); On-site; USD 150,000 - 180,000; Full time

Benefits offered by this job

401k plan

health insurance package

H.S.A. contribution

bank paid life insurance

wellness reimbursement

tuition reimbursement

PTO

Volunteer PTO

flexible work schedules

hybrid work roles

employee recognition program andcareer

Job summary

Torrington Savings Bank seeks an accomplished Vice President, Director of Residential Lending to guide strategic direction, expand mortgage and consumer lending, and ensure superior customer outcomes. You will oversee origination, underwriting, approvals, and portfolio performance while leading Mortgage Loan Officers and Residential Underwriters in a collaborative, growth‑driven environment.

Ideal candidates bring 7+ years in residential lending, strong leadership, and deep knowledge of

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of seven years of residential mortgage lending experience, including origination, underwriting, and leadership responsibilities.
• Extensive knowledge of residential mortgage lending, consumer lending, underwriting standards, secondary‑market requirements, mortgage‑insurance guidelines, and applicable lending regulations.
• Demonstrated leadership, relationship‑management, business‑development, and performance‑management skills.
• Strong written and verbal communication, analytical, and decision‑making skills.
• Active NMLS registration required.

Responsibilities

• Provide strategic leadership for residential mortgage and consumer lending, ensuring alignment with the Bank’s mission, business objectives, risk standards, and customer service expectations.
• Develop and execute lending strategies, products, programs, and initiatives that support growth, profitability, operational effectiveness, and long-term market position.
• Monitor market conditions, customer needs, production trends, referral activity, pipeline performance, and portfolio results to identify opportunities, manage risk, and guide business decisions.
• Serve as the Bank’s residential lending subject matter expert, advising management on complex lending matters, policy interpretation, loan structure, and exception requests.
• Grow residential mortgage and consumer lending activity through business development, customer relationship management, referral‑source engagement, and community partnerships.
• Oversee loan origination, underwriting, approvals, pipeline activity, and portfolio performance, including reviewing and approving loans within delegated authority.
• Maintain effective lending policies, procedures, underwriting guidelines, approval authorities, and controls that support safe, consistent, and compliant lending practices.
• Lead, coach, and develop Mortgage Loan Officers and Residential Underwriters while supporting recruiting, onboarding, performance management, succession planning, and talent development.
• Oversee residential lending products, pricing, program performance, technology platforms, and vendor relationships, including Encompass and MortgageBot.
• Develop performance indicators and use reporting, dashboards, and analytics to improve workflows, customer experience, and business results; present recommendations to management, committees, and the Board as appropriate.
• Ensure compliance with applicable laws, regulations, policies, and procedures; support quality‑control activities, audits, examinations, risk assessments, and corrective actions.
• Identify and address operational, compliance, credit, and reputational risks within the residential lending function.

Skills

Leadership

Relationship management

Business development

Performance management

Written and verbal communication

Analytical thinking

Decision making

Education

Bachelor’s degree or equivalent

Tools

Encompass

MortgageBot

Job description

Torrington Savings Bank seeks an accomplished Vice President, Director of Residential Lending to guide strategic direction, expand mortgage and consumer lending, and ensure superior customer outcomes. You will oversee origination, underwriting, approvals, and portfolio performance while leading Mortgage Loan Officers and Residential Underwriters in a collaborative, growth‑driven environment.

Ideal candidates bring 7+ years in residential lending, strong leadership, and deep knowledge of