Head of Regional Digital Transformation & User Experience

ASM; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

ASM is seeking a Head of Regional Digital Transformation & User Experience to lead regional digital operations across Asia, Europe and the Americas. The role focuses on creating a reliable, secure and employee-centric digital experience with AI and automation at the core.

You will partner with business leaders to translate global transformation plans into regional actions, drive continuous improvements, and shape the future of work with data-driven decisions across offices, factories, labs and

Qualifications

• Degree in IT, CS, engineering, or business admin; equivalent experience considered.
• Prefer AI, ITSM, infrastructure or project management certifications.
• 10+ years in IT Ops, Digital Workplace or Service Operations.

Responsibilities

• Lead regional digital operations across Asia, Europe, and Americas with a consistent, regionally responsive model.
• Build strong partnerships with site leaders and business partners to surface regional demand and opportunities.
• Own the digital employee experience and drive service quality, analytics and continuous improvement.
• Drive AI-enabled, automation-supported operations and proactive digital services across regions.
• Strengthen operational continuity by ensuring cybersecurity, governance and knowledge-sharing across ASM locations.

Skills

IT Operations

Digital Workplace

Regional leadership

AI & Automation

Stakeholder management

Cybersecurity awareness

Education

Bachelor's degree in Information Technology / Computer Science / Engineering / Business Administration

Tools

ERP

PLM

CRM

Data platforms

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job's mission

ASM is evolving Global IT into Global Digital Transformation (GDT), with a stronger focus on business partnership, digital transformation, modern technology foundations, data, AI and measurable business value.

The Head of Regional Digital Transformation (DT) & User Experience will lead ASM’s regional digital operations across Asia, Europe and Americas. The role is accountable for delivering a reliable, secure, consistent and employee-centric digital experience across ASM locations, including offices, manufacturing sites, warehouses, labs and customer-facing environments.

This role moves beyond traditional IT support. As digital, data, Artificial Intelligence and automation become embedded into our daily work, the regional DT organization must evolve from reactive local support into a proactive, intelligent and experience-led team.

The role acts as the regional voice of employees, sites and local business operations within GDT, ensuring that local needs are understood, prioritized and converted into structural improvements, automation opportunities and measurable service-quality enhancements.

This role is key to ASM’s next phase of digital transformation. As new technologies become embedded into everyday work, the quality of regional digital operations will directly influence employee productivity, adoption, operational resilience and trust in GDT.

What you will be working on

Lead regional digital operations across all regions

• Build a globally consistent and regionally responsive operating model for site support, service delivery, endpoint support, access operations, workplace technology, local infrastructure and executive support.
• Ensure regional teams are closely connected to local business needs while operating within global GDT standards.
• Lead regional teams and service partners with clear standards, roles, processes and performance expectations across countries, cultures and time zones.
• Ensure reliable hands-on technology support and local operational continuity across offices, factories, warehouses and labs.
• Improve joiner, mover and leaver support by strengthening turnaround, user communication and governance alignment.
• Improve collaboration between regional and global GDT teams and drive continuous improvements.
• Promote a culture of ownership, service mindset, continuous learning, collaboration and accountability.
• Prepare regional teams for the future of work, where AI, automation, data, cybersecurity and digital platforms become increasingly embedded in operations.

Strengthen business partnerships and support change enablement

• Act as the focal point of GDT across the region, building trusted relationships with site and regional leaders, and key user communities.
• Work with Digital Transformation Business Partners to surface regional demand, local friction points and opportunities for digital improvement.
• Ensure regional readiness for major transformation initiatives, including ERP, PLM, CRM, data platforms, AI-enabled services, cybersecurity programs and digital workplace changes.
• Translate global change and adoption plans into practical regional actions, communications, training support and engagement activities.

Own digital employee experience and service quality

• Own and continuously improve the digital employee experience across ASM locations, moving beyond SLA reporting toward experience, productivity and friction-reduction measures.
• Capture the voice of the employee through feedback, service-quality insights and recurring pain points.
• Improve first-contact resolution, response quality, escalation effectiveness, user satisfaction and consistency of service quality across regions.
• Turn recurring issues into structural improvements through process change, automation, engineering action, knowledge improvements or user enablement.

Drive AI-enabled and automation-supported operations

• Lead the evolution from traditional regional IT support to AI-enabled, automation-supported and proactive digital operations.
• Identify opportunities for AI-assisted support, intelligent ticket routing, knowledge recommendations, self-service, automated remediation and predictive issue detection.
• Partner with Digital & AI Services, Data & AI Intelligence, Infrastructure & Cloud, Cybersecurity & AI Governance, and Enterprise Applications & Architecture to operationalize automation and AI-enabled service capabilities.
• Use service analytics, operational data and employee feedback to identify repetitive issues that can be eliminated or reduced through automation.

Strengthen operational continuity and resilience

• Ensure that the teams contribute to operational continuity and resilience across ASM locations.
• Provide visible leadership during service disruptions, business-critical incidents and periods of operational change.
• Ensure regional teams understand and follow requirements related to cybersecurity, identity, data protection, device compliance and responsible technology use.
• Strengthen documentation, runbooks, knowledge bases and handover practices to reduce dependency on individuals.

What we are looking for

Education

A degree in information technology, computer science, engineering, business administration or a related field. Equivalent relevant experience will also be considered.

Relevant training or certifications in Artificial Intelligence, IT Service Management, infrastructure or project management are preferred, but are not required.

Must have skills

• 10+ years of experience in IT Operations, Digital Workplace, or Service Operations.
• Significant experience leading multi-site or regional teams within a global organization, including internal teams, managed service providers and vendors across cultures and time zones.
• Proven experience in digital workplace operations, regional IT support, endpoint services, IT service management, service quality or infrastructure operations.
• Proven ability to move teams from reactive issue resolution toward proactive, data-driven and continuous-improvement-oriented operations.
• Demonstrated ability to engage site leaders, understand operational priorities, shape demand and connect local needs to enterprise solutions.
• Good financial and operational management, including budgets, contracts, capacity planning, service levels, and performance improvement.
• Business-oriented and service-minded, with a transformation view.
• Strong stakeholder engagement and influencing skills, with the credibility to challenge constructively and set realistic expectations.
• Strong continuous improvement mindset and ability to simplify complex operating models.
• High learning agility and curiosity around Artificial Intelligence, automation, digital workplace technologies and emerging operations models.
• Calm, decisive and highly visible during incidents, with clear communication and strong follow-through.
• Comfortable operating in a fast-growing, high-demand and international environment.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.