Head of Product Support - Tactical Strike

MBDA S.A.S.; United States; Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Bonus up to 21% of base salary

Pension up to 14% (employer)

Flexible working

Holiday purchase up to 5 days

Job summary

MBDA is seeking a Head of Product Support to lead in-service support for four products across domestic and export customers. You will manage a diverse team, align with engineering, supply chain, and sales, and drive a cost-effective support strategy to maximize system availability and user satisfaction.

The role requires technical leadership, strong stakeholder engagement, and the ability to navigate international programs, with flexible hybrid working and security-clearance considerations.

Qualifications

• Educated to technical degree standard or equivalent industry experience
• Strong understanding of UK In-Service operational needs with ability to see user, procurer, and supplier perspectives
• Knowledge of DEF-STAN 00-60/00-600 and related standards/policies
• Ability to operate in an international environment and lead diverse teams

Responsibilities

• Provide leadership and technical direction for in-service support across 4 products
• Lead a multi-skilled team of managers and support engineers
• Manage project budgets and support business-winning activities
• Ensure cost-effective, high-availability support and customer satisfaction

Skills

Leadership & people mgmt

Stakeholder engagement

Strategic planning

Program/project mgmt

Education

Bachelor's degree in Engineering or related field

Job description

Provide leadership and technical direction in the delivery of in-service support for 4 products, covering both domestic and export customers with associated project budget accountabilities and responsibility for supporting business winning activities. Working with Customers, Customer Support, Engineering, B&P, Sales & Business Development, Project Procurement, Partners and Suppliers the Head of Product Support will maintain the support strategy, evolve, plan and deliver comprehensive, cost-effective, in-service support for their product range. The delivery of this in service support capability is critical to system availability along with user capability/satisfaction and thus MBDA reputation. You will be leading a team of multi-skilled managers and support engineers working in a dynamic environment delivering for our in service customers and users, responding to issues and requests for help as they arise, as well as planning and implementing measures to ensure our ability to continue doing so until the out of service date for each system. Employees receive 25 days of paid annual leave per calendar year, in addition to all statutory and public holidays. After 5, 10 and 15 years of service, an additional day of annual leave is added to your allowance at each of these milestones. You can also enjoy more time off by purchasing up to an additional five days holiday through payroll. We trust our people to agree, within their teams, where and when they can be most effective. Our Dynamic Working policies allow individuals great levels of flexibility around the hours they work and where they work. Depending on your role and function, this may include options for paid overtime, dynamic leave (time in lieu) and more. Our MBDA Retirement Savings Plan is a 'Defined Contribution' plan in the Mercer Master Trust. The standard contributions are 4% of an employee's base salary and 6% employer contributions. You can increase both employee and employer contributions by up to 2%. Financial Awareness - Employees have access to free financial webinars hosted throughout the year, along with access to a financial education website which provides plenty of useful hints, tips and guidance on managing financial wellness. Share Incentive Plan - Acquire shares in our UK Shareholder, BAE Systems PLC, the scheme is tax efficient on shares purchased. Mortgage Advice - As part of our financial wellbeing initiative employees can access free of charge mortgage advice and webinars. Season Ticket Loan - Employees can borrow the value of public transport season ticket for bus or train journeys to and from work and spread the cost over 12 months. Critical Illness - To help reduce the financial impact after being diagnosed with a critical illness, employees receive a tax-free lump sum payment that can be used for any purpose including covering medical expenses, adjustments to lifestyle and more. Employee Assistance Programme - The Employee Assistance Programme is free, independent, confidential and is available 24 hours a day/365 days a year. Employees have access to short-term counselling (which includes up to 8 structured face to face, telephone or virtual sessions). Voluntary Private Medical Insurance - Private Medical Insurance offers three healthcare plans to suit your individual requirements for you and your family. Funded Private Medical Insurance - Eligible employees (Grade C & Above) are enrolled as standard into the company funded Private Medical Insurance benefit. Dental Insurance - The Dental Insurance benefit provides the option to claim cash back on everyday dental expenses such as, minor treatments, routine examinations, restorative treatment and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare Cash Plan - The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more. There are six levels of cover available, with each level providing increased claim limits. Healthcare and Leisure - The Healthcare and Leisure benefit provides the option to claim cash back on everyday healthcare expenses such as medical fees, dentist fees, opticians and also provides access to special deals and concessions on sporting and recreational facilities.

You typically need 5 years of continuous UK residency. Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

Eligibility & Experience

• Educated to technical degree standard or have appropriate equivalent industry experience
• A good understanding and practical experience of UK In Service operational needs with the ability to see User, Procurer, and Supplier perspectives
• Knowledge of relevant internal / external national and international standards, policies, and processes (e.g. DEF-STAN 00-60/00-600)
• An ability to work in an international environment (customers, team members and suppliers)
• Effective people management skills and leadership behaviours
• A good understanding and working knowledge of support models utilised within the Aerospace and Defence domain

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more. We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Healthworks Gym Membership - The Healthworks on-site gym at our Stevenage site offers a range of facilities and equipment, alongside a variety of classes available during the week. Annual Gym Membership - Take advantage of discounted membership at over 3,600 of the UK's leading gym chains, leisure centres, hotel health clubs, independent gyms, boot camps and yoga studios. The Club -The Club provides a fantastic opportunity to enjoy great social activities - from theatre trips, days out, to sporting activities.

We're proud to be a nationally recognised employer at MBDA. We have received a range of employer awards including Glassdoor Best Places to Work 2022; Gold awards from Investors in People, the 5% Club, and Armed Forces Covenant. We are also currently ranked #1 in the UK's Best Big Companies to Work For 2022 league table, as well as #1 for Manufacturing.

Salary: Up to £75,000 depending on experience. Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification. Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Benefits

• Company Bonus: Bonus of up to 21% of base salary
• Pension: maximum total (employer and employee) contribution of up to 14%
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments. We also offer 2 weeks enhanced pay for paternity leave, and neonatal care leave for up to 12 weeks where a period of extended hospital care is required after birth. Employees also have access to support whilst undergoing fertility testing and treatments.
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.
• Lifestyle - Discounts & Vouchers: The Discounts platform includes a great range of features such as: discounts, instant vouchers, reloadable cards, easy saver cards, cashback, mobile app and Wellbeing Centre.
• Costco: Permanent employees of MBDA qualify for Costco's individual membership.
• Technology Vouchers: Purchase the latest gadgets and white goods up to the value of £2,500 and spread the cost over 12 months.
• Charity Donations: Donate up to five charities each month, with full tax relief on all donations.
• MyCar Scheme: The MBDA MyCar Scheme offers employees the opportunity to access up to two new vehicles via a salary sacrifice arrangement including an all-inclusive package.
• Holiday Purchase: Purchase up to 5 days' extra holiday whilst making tax and National Insurance savings, spreading the cost over 12 months.