Head of Product Operations

Nulogy; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Fully remote

Health, dental, and vision from day 1

Parental leave with 100% top-up for 15

Flexible paid vacation policy

RRSP/401K matching

Job summary

Nulogy is seeking a senior Product Operations leader to run the operating system of our Product and Engineering org. You will connect customer voices and GTM with the roadmap, ensure releases land with clear value, and provide leadership with visibility into delivery and outcomes.

You will manage the end-to-end product delivery cycle, build trust with executives through KPIs and transparent reporting, and partner across GTM, Customer Success, and Services to minimize friction and maximize ARR.

Qualifications

• 8+ years in product operations, program or delivery management in B2B SaaS.
• Experience running operating rhythm and tracking delivery across multiple teams.
• Hands-on data centralization from multiple systems into a single view.
• Experience building executive Dashboards and KPI reporting.

Responsibilities

• Keep product and engineering trains running on time.
• Build and run an effective operating rhythm with roadmap reviews and delivery check-ins.
• Raise delivery predictability and coach PMs/EMs to plan realistically.
• Close the loop between go-to-market and Product and maintain a living log of product needs tied to pipeline and ARR.
• Define core product and delivery KPIs and own dashboards/reports for execs and board.

Skills

Product operations leadership

Delivery management

Executive communication

Data-driven decisions

Customer engagement

Travel readiness

Tools

Jira

Confluence

Pendo

Salesforce

Job description

YOUR MISSION

Make Nulogy's Product and Engineering organization run like a well-oiled machine, and make sure the rest of the company can see, trust, and act on what it builds. As a member of the Product Leadership Team, you will own the operating system behind how we plan, deliver, measure, and launch product. You will connect the voice of our customers and go-to-market teams to the roadmap, give leadership clear visibility into delivery and outcomes, and ensure every release lands with customers and colleagues who know exactly what changed and why it matters.

KEY RESPONSIBILITIES

• Keep the trains running on time across Product and Engineering.
• Build and run an effective operating rhythm, including planning, roadmap reviews, and delivery check-ins, with one trusted view of every initiative's timeline, dependencies, and risks.
• Raise delivery predictability.
• Support and coach Product Managers and Engineering Managers to plan realistically, spot delivery risk early, and act on it.
• Close the loop between go-to-market and Product.
• Maintain a living log of product needs from new-logo and existing-customer opportunities, tied to pipeline and ARR, and track friction points across the customer lifecycle with Customer Success and Professional Services.
• Put the right data behind product decisions.
• Centralize data from our product, delivery, customer, and revenue systems so PMs and leaders can answer key questions without hunting for numbers.
• Build trust through KPIs, reporting, and transparency.
• Define core product and delivery KPIs with the Product Leadership Team, and own the dashboards and reporting that feed executive, board, and all-hands updates.
• Align the organization around what we're building.
• Make sure Product and Engineering plans are understood across GTM, Customer Success, Services, Finance, and leadership, and that every release lands through release notes, customer communications, and internal enablement.
• Be present with customers.
• Join customer visits, calls, and reviews, and bring what you hear back into planning.
• Be a right hand to the CPO.
• Drive the day-to-day of the product organization, prepare executive communication briefs, and lead special projects as they come up.

EXPERIENCE & SKILL REQUIREMENTS

• 8+ years in product operations, program or delivery management, product management, business operations, or a chief-of-staff-style role at a B2B SaaS company, including 3+ years working across Product and Engineering.
• A track record of running an operating rhythm and tracking delivery across multiple product and engineering teams, including coaching teams to improve predictability.
• Hands-on experience centralizing data from multiple systems into a single view
• Experience building KPIs and reporting that executives relied on for decisions.
• Strong executive communication: you've written leadership briefs, executive updates, or board materials.
• Comfortable working directly with customers, including on-site visits.
• Experience as a trusted partner to a senior leader, owning day-to-day operations and special projects.
• Exceptional attention to detail and follow-through.
• AI-first operating habits: you use AI tools daily in your own work.
• Able to travel as needed for customer visits and team offsites approximately 1-2x a quarter
• Experience in enterprise SaaS serving supply chain, manufacturing, or logistics.
• Hands-on experience with tools such as Jira and Confluence, Pendo, Salesforce or HubSpot.
• Experience running release communications or launch programs for customers and internal teams.
• Experience measuring product adoption and usage.
• A background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader.

COMPANY OVERVIEW

Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.

Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.

Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.

By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.

OUR VALUES

1. We put people first

We lead with genuine care, build strong relationships, and create space for people to grow.

2. We rewrite the playbook

We don’t wait for perfect conditions. We move, deliver, and refine, solving problems creatively as we go.

3. We learn up

We stay curious, learn from the people and experiences around us, and keep looking ahead.

4. We take the hot potato!

When something goes wrong, we don’t pass the problem along. We take ownership and work together to solve it.

5. We ring the bell together

We celebrate success as a team and recognize the people who helped make it happen.

WHY NULOGY

We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.

COMPETITIVE benefits package

Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.

FULLY REMOTE

Everyone is set up with the tools and resources required to stay connected and help employees do their best work.

Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.