Head of Private Dining, Catering & Events- Eataly Corporate

Eataly; New York (NY); On-site; USD 100,000 - 130,000; Full time

Job summary

An established industry player seeks a dynamic Head of Private Dining, Catering & Events to lead its operations across North America. This pivotal role involves overseeing event management, enhancing guest experiences, and driving sales strategies. You will collaborate with various teams to streamline processes and elevate service standards. If you are passionate about Italian cuisine and have a knack for event coordination, this is your chance to shine in a vibrant and innovative environment that values creativity and excellence. Join a team where your contributions will make a significant impact on the guest experience and overall business performance.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

Qualifications

• 5+ years in events and catering coordination across multiple locations.
• Strong organizational and communication skills are essential.

Responsibilities

• Lead the planning and execution of private dining and catering events.
• Drive sales strategies and ensure consistency across all locations.

Skills

Event Coordination

Sales Strategy Development

Communication Skills

Analytical Skills

Organizational Skills

Tools

Tripleseat

Salesforce

SevenRooms

Job description

Head of Private Dining, Catering & Events- Eataly Corporate

Company Description
Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description
The Private Dining & Events Coordinator is responsible for the planning, standardization, and performance of private dining, external catering, and banqueting services across all Eataly locations in North America. Based in NYC and reporting to the Director of Hospitality, this person will be the operational and strategic lead for the department—supporting local teams, building scalable systems, and optimizing both guest experience and business performance.

Key Responsibilities:

Department Leadership & Coordination

• Act as the central coordinator and main point of contact for all event-related business across Eataly North America.
• Evaluate and streamline private dining, catering, and banqueting programs for consistency and excellence.
• Drive cross-functional alignment with store-level sales managers, chefs, operations, and marketing teams.

Sales Development & Event Oversight

• Monitor and assess sales data and trends, creating regionally appropriate sales strategies.
• Support lead generation, client outreach, and business development efforts in partnership with local teams.
• Guide planning and execution of events, ensuring smooth operations and consistent brand representation.

System Standardization & Technology Use

• Implement and oversee event management platforms and CRM (i.e, Tripleseat, Salesforce, SevenRooms, etc.) across all stores.
• Ensure accurate and timely data entry and reporting.
• Identify platform improvements and technology upgrades to improve workflows and client experience.

Training, Communication & Process Improvement

• Provide training, coaching, and resources to store-level private dining and events teams.
• Regularly communicate updates, SOPs, best practices, and brand initiatives.
• Develop guest-facing materials, menus, contracts, and proposals in alignment with company standards.

External Engagement & Brand Representation

• Foster relationships with event planners, corporate clients, and vendors.
• Represent Eataly at industry events, tastings, and trade shows as needed.
• Support marketing and PR teams with event-related content and success stories.

Qualifications

• 5+ years of experience in events, private dining, banqueting and catering coordination, preferably across multi-unit operations.
• Demonstrated ability to lead through influence and collaborate across functions and regions.
• Strong organizational skills with the ability to manage complex timelines and multiple priorities.
• Excellent communication skills—clear and guest-focused.
• Proficiency with event management and CRM platforms (e.g., Tripleseat, Salesforce, etc.).
• Highly analytical and results-driven, with experience interpreting sales trends and adjusting strategy.
• Passion for Italian food and hospitality.
• Must be based in NYC and able to travel to Eataly stores as needed.

Additional Information
The annual compensation for this role is 100,000- 130,000.

Benefits And Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Seniority level

Director

Employment type

Full-time

Job function

Customer Service

Industries

Food and Beverage Services