Head of Pharmacy Tech Operations

Rush University Medical Center; Chicago (IL); On-site; USD 34,715 - 54,676; Full time

Job summary

Rush University Medical Center in Chicago, IL, seeks a Manager of Pharmacy Techs to lead operations across Rush community (retail) pharmacy locations. This role focuses on staffing, training, and ensuring safe, patient‑centered services that expand access to pharmacy care and adapt to evolving care delivery models.

The position requires four years as a certified pharmacy technician, IL license, a high school diploma or GED, and strong data entry, communication, and problem‑solving skills.

Qualifications

• Four years of experience as a certified pharmacy technician.
• Valid State of Illinois pharmacy technician license.
• High School diploma or GED.
• Excellent data entry skills.
• Excellent verbal and written communication skills.
• Must be flexible with work schedule.
• Must possess good problem‑solving skills and the ability to work independently and quickly in responding to and resolving a wide range of problems.
• Dependable attendance and job performance.
• Use of Telephone, computer systems, laminar airflow hoods, packaging and compounding equipment, copiers, fax machines and other office equipment as necessary.

Responsibilities

• Provides operational leadership for pharmacy technicians across multiple Rush community (retail) pharmacy locations to ensure safe, efficient, and patient‑centered pharmacy services.
• Leads technician staffing, scheduling, workforce planning, and daily operations to support evolving patient care needs and maintain appropriate service levels across all locations.
• Recruits, interviews, hires, onboards, develops, and evaluates pharmacy technicians while fostering a culture of accountability, engagement, continuous learning, and professional growth.
• Designs, coordinates, and oversees technician orientation, training, competency assessment, and annual performance evaluations to ensure standardized practices and consistent performance across the community pharmacy network.
• Administers performance improvement and corrective action processes in accordance with Rush policies and procedures.
• Partners with pharmacy leadership to develop, implement, and optimize new pharmacy services, workflows, and contemporary care delivery models that improve patient access, quality, and operational efficiency.
• Identifies opportunities for workflow standardization, operational improvement, and technology optimization to support the continued growth of community pharmacy services.
• Fosters effective communication and collaboration among pharmacy technicians, pharmacists, pharmacy leadership, and interdisciplinary partners to promote teamwork and exceptional patient care.
• Oversees technician staffing assignments and adjusts schedules to meet fluctuating workload demands while maintaining operational continuity. Maintains proficiency in pharmacy technician responsibilities and serves as an operational resource when needed.
• Oversees the creation, maintenance, retention, and reporting of documentation related to technician scheduling, orientation, training, competency assessment, and other required operational and regulatory records.
• Establishes and monitors technician quality standards, ensuring compliance with applicable federal and state regulations, accreditation standards, organizational policies, and departmental procedures.
• Responds promptly to operational issues and technician or pharmacist concerns, facilitating effective problem resolution and a positive work environment.
• Develops operational reports, analyzes workforce and performance metrics, and communicates findings and recommendations to pharmacy leadership.
• Leads or participates in technician and departmental meetings, including agenda development, presentations, education, and follow‑up activities.
• Performs other duties as assigned.

Skills

Data entry

Verbal and written communication

Flexible with work schedule

Problem solving

Attendance and reliability

Education

High School diploma or GED

Tools

Pharmacy computer systems

Laminar airflow hoods

Packaging equipment

Copiers and fax machines

Job description

Rush University Medical Center in Chicago, IL, seeks a Manager of Pharmacy Techs to lead operations across Rush community (retail) pharmacy locations. This role focuses on staffing, training, and ensuring safe, patient‑centered services that expand access to pharmacy care and adapt to evolving care delivery models.

The position requires four years as a certified pharmacy technician, IL license, a high school diploma or GED, and strong data entry, communication, and problem‑solving skills.