VP, Payer Success & Health Plan Growth

Openkrill; United States; Remote; USD 220,000 - 360,000; Full time

Benefits offered by this job

Equity

Health insurance

Other benefits

Job summary

Hippocratic AI is seeking a strategic VP of Customer Success for Payors to build and lead a high-performing payer CS organization. You will partner with Product, Engineering, Clinical, and Sales to deliver value for health plans and managed care customers, embedding CS fitness into product strategy and go-to-market execution.

You will define the operating framework, recruit and develop leaders, drive net revenue retention, and scale playbooks across onboarding, adoption, and expansion while

Qualifications

• Bachelor's degree from an accredited university.
• 10-15 years in customer success or related leadership in payer/health plan industries.
• 7+ years in customer-facing leadership positions.
• Experience driving success in B2B SaaS/healthcare tech serving payers.
• Strong understanding of CMS/NCQA regulatory environments.

Responsibilities

• Build and lead a world-class payer CS team with recruiters, onboarding, and development.
• Develop and execute a payer CS strategy aligned with company mission and healthcare payer models.
• Establish trusted executive relationships with health plans and managed care organizations.
• Drive retention and expansion across payer use cases and improve net revenue retention.
• Translate payer feedback into product evolution and go-to-market strategies.
• Implement CS metrics tailored to payer KPIs such as HEDIS/STARS and MLR.

Skills

Leadership

Customer success

B2B SaaS

Regulatory knowledge

Data-driven analytics

Strategic partnership

Cross-functional leadership

Revenue growth

Education

Bachelor's degree

MBA or advanced degree (preferred)

Job description

Hippocratic AI is seeking a strategic VP of Customer Success for Payors to build and lead a high-performing payer CS organization. You will partner with Product, Engineering, Clinical, and Sales to deliver value for health plans and managed care customers, embedding CS fitness into product strategy and go-to-market execution.

You will define the operating framework, recruit and develop leaders, drive net revenue retention, and scale playbooks across onboarding, adoption, and expansion while