Head of Operations Quick

QSRP group; Town of Belgium (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Meal vouchers

Hospitalization and group insurance

Flexible Income Plan (FIP)

Company car and fuel card

Work-life balance initiatives

Job summary

Join QSRP group in the United States as the Head Of Operations for Quick. You will drive operational performance across the franchise network, ensuring alignment with marketing and operational strategies.

The ideal candidate has over 5 years of experience in operations within the QSR sector, showcasing analytical skills, strong leadership, and outstanding communication abilities. The position offers a hybrid work model and an attractive salary package.

Qualifications

• 5+ years of experience in operations and franchising leading role in QSR, retail, or hospitality.
• Experience with multi-site organization.
• Proven ability to drive sales, profitability, and customer satisfaction.
• Strong leadership skills with ability to coach and motivate teams.
• High-impact communication style with natural charisma.

Responsibilities

• Direct operational performance of the Quick brand in Belgium and Luxembourg.
• Translate brand ambitions into operational plans.
• Foster a culture of accountability and operational excellence.
• Participate in overall Quick marketing strategy development.
• Onboard new franchise partners and nurture existing relationships.

Skills

Operational performance management

Sales and service strategy

Cross-functional collaboration

Analytical and data-driven decision making

People Management

Fluent in Dutch, French, and English

Job description

Join QSRP: where the good growth happens

Burger Brands Belgiumis part of QSRP (Quick Service Restaurant Platform ), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK,.

About the position

As Head Of Operations– Quick, you drive the overall operational performance of the Quick brand in Belgium and Luxembourg. You translate brand and marketing ambitions into strong operational plans and support both franchise partners and your team in delivering outstanding commercial results and customer experiences.

You combine strategic leadership with hands‑on field presence, ensuring all departments collaborate to build a profitable and consistently excellent Quick network with 78 restaurants.

By reporting to Operations Director, a member of the Executive Committee, you will be part of the Leadership Team at Burger Brands Belgium.

Key Responsibilities

Define and implement the operational roadmap for Quick in close partnership with HQ teams, ensuring alignment across Marketing, Training, IT, HR, Finance, Legal, Supply Chain, Quality, Maintenance and Development. This includes the sales and service strategy and action plans to achieve the annual objectives (turnover, profitability, traffic, customer satisfaction).

• People Management

Guide, coach and inspire a team of 3 field consultants, fostering a culture of accountability, development and operational excellence.

• Marketing & Brand Execution

Participate actively in the development of the overall Quick marketing strategy, bringing field, customer and operational insights to the marketing teams.

Contribute to the development of the Quick Franchise network by onboarding new partners and nurturing strong, trust‑based relationships with existing franchisees. Within the network, support more than 35 franchisees alongside the 3 field consultants and ensure operational continuity.

• Operations Excellence

Contribute to innovation and operational improvements by bringing field insights into product, equipment and process development.

What do you bring

• 5+ years of experience in Operations and Franchising Leading role in QSR, retail, hospitality;
• Experience with multi‑site organization
• Proven ability to drive sales, profitability and customer satisfaction, supported by a strategic mindset and hands‑on field approach.
• Analytical and data‑driven, using KPIs to steer performance and identify opportunities.
• High‑impact communication style with natural charisma, enabling you to influence, align and engage internal and external stakeholders.
• Flexible, resilient, and energized by a fast‑paced, entrepreneurial environment.
• Strong leadership skills, with the ability to coach, motivate and develop operational teams.
• Excellent cross‑functional collaboration skills across departments such as Marketing, Finance, HR, Supply Chain and Development.
• Fluent in Dutch, French and English.

As an individual you are

• Analytical and data‑driven, using KPIs to steer performance and identify opportunities.
• High‑impact communicator with natural charisma, enabling you to influence, align and engage internal and external stakeholders.
• Flexible, resilient, and energized by a fast‑paced, entrepreneurial environment.
• Strong leader, with the ability to coach, motivate and develop operational teams.
• Excellent in cross‑functional collaboration especially with departments such as Marketing, Finance, HR, Supply Chain and Development.

Why join us on your journey?

• Contribute to our mission of becoming the market leader in QSR sector
• Plenty of career growth opportunities across all our international head quarters
• Become part of a company where learning and development is in the heart of the culture
• Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
• We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
• We care about diversity, equity and inclusion and make everyone feel equally welcomed
• An attractive salary, complemented by an extensive package of benefits such as meal vouchers, hospitalization and group insurance, a bonus allocated to our Flexible Income Plan (FIP), allowing you to tailor your benefits to your needs — and much more
• A company car and fuel or recharge card
• Flexible hybrid working with home office possibilities to support work‑life balance
• A company that creates new opportunities and promotes internal mobility, offering continuous career growth in our international headquarters.
• A challenging and varied role where your sense of initiative and entrepreneurship is strongly encouraged.
• A driven and passionate team, always ready to support you.
• Be part of a company where learning and development are at the heart of the culture.

Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.

Intrigued, but want to read more about us first?

Sure! Check out these resources to find out more about what we do.

All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.