Head of Operations, Healthcare Scale & Performance

Synapse Health; United States; On-site; USD 215,000 - 300,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer matching

Flexible PTO

Job summary

Synapse Health seeks a VP of Operations to lead the DME/HME operations, driving throughput, productivity, SLAs, quality and cost to serve while aligning with product and technology to streamline flows. The role reports to the COO and shapes scalable, patient-centric operations for sustainable growth.

Ideal candidates bring 10+ years in high-volume healthcare or related settings, proven leadership of operational teams, and a hands-on, design-thinking mindset.

Responsibilities

• Own execution across qualifications, resupply, fulfillment, and member transitions, including daily throughput, productivity, SLAs, and intraday queue management.

Job description

Synapse Health seeks a VP of Operations to lead the DME/HME operations, driving throughput, productivity, SLAs, quality and cost to serve while aligning with product and technology to streamline flows. The role reports to the COO and shapes scalable, patient-centric operations for sustainable growth.

Ideal candidates bring 10+ years in high-volume healthcare or related settings, proven leadership of operational teams, and a hands-on, design-thinking mindset.