Head of Operations - Gov Construction & Client Delivery

ABBA Project Management; San Diego (CA); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Annual bonus

Job summary

ABBA Project Management in San Diego, CA seeks a Director of Operations to own delivery across active contracts, lead our project and field teams, and build scalable systems as the company grows beyond a founder‑run operation.

You will enforce client service standards, oversee construction management, labor compliance, and parking operations, manage budgets and schedules, and develop KPIs and reporting to the CEO as we expand into new states and markets.

Qualifications

• 10+ years of progressive operations or project leadership in construction, with at least 5 years in a senior leadership role.
• Direct experience delivering government construction work for federal, state, or local public agencies.
• Track record of putting the customer first with client relationships you built, saved, or grown.
• Experience helping a company scale—growing revenue, headcount, contract volume, or geographic footprint.
• Strong people leadership across both office and field teams.
• Clear, direct communicator with CEOs, contracting officers, and field crews.
• Comfort with budgets, schedules, and contract terms.
• Ability to travel.

Responsibilities

• Serve as the senior point of contact for clients across active contracts; build trust with contracting officers, CORs, and agency program leads.
• Set and enforce customer service standards: response times, reporting cadence, escalation paths, and issue resolution.
• Run regular client check-ins and monthly performance reporting; find and fix problems before the client does.
• Drive strong CPARS, PPQs, and client references by managing performance and documentation from day one of each contract.
• Oversee delivery of all construction management, labor compliance, and parking operations contracts; schedule, budget, quality, and safety.
• Lead project managers, site supervisors, and compliance staff; hire, train, coach, and hold them accountable.
• Manage subcontractor and teaming partner performance.
• Own contract administration discipline: modifications, requests for equitable adjustment (REAs), deliverables, and close-out.
• Build processes, SOPs, reporting tools, and org structure to enable growth without bottlenecks.
• Lead mobilization of new contracts, including in new states and regions.
• Develop operating budgets, track margins by contract, and report KPIs to the CEO.
• Support business development with operational input on proposals, pricing, staffing plans, and mobilization plans.

Skills

Operations leadership

Construction management

Government contracting

Client relationships

Scalability and growth

Education

Bachelor's degree in construction management, engineering, business, or related field

Job description

ABBA Project Management in San Diego, CA seeks a Director of Operations to own delivery across active contracts, lead our project and field teams, and build scalable systems as the company grows beyond a founder‑run operation.

You will enforce client service standards, oversee construction management, labor compliance, and parking operations, manage budgets and schedules, and develop KPIs and reporting to the CEO as we expand into new states and markets.