Head of Operations — Field, Billing & Support

Dormont Manufacturing Co; New York (NY); Hybrid; USD 175,000 - 210,000; Full time

Benefits offered by this job

Group medical and dental insurance

Flexible vacation / PTO

401(k) plan

Job summary

Dormont Manufacturing Co in New York is looking for a Head of Operations to scale its field operations, oversee billing, and manage customer support. You will ensure accuracy in operations and build the team's capacity for growth.

The ideal candidate has 7-10 years of experience in execution-heavy operations, particularly in data-driven environments, and is comfortable managing hardware deployments. The role also offers a hybrid work culture with strong benefits.

Qualifications

• Proven experience in owning complex, execution-heavy operations.
• Direct experience leading operations in a data-intensive environment.
• Prior leadership in hardware deployments or physical infrastructure.

Responsibilities

• Own end-to-end enrollment and billing operations.
• Manage hardware implementation and field operations.
• Lead customer support integrated with other operations.
• Build and manage an operations team across various functions.

Skills

Execution-heavy operations

Data analysis

Team building

Hardware deployment

Education

7–10 years of experience in operations

Tools

SQL

Job description

Dormont Manufacturing Co in New York is looking for a Head of Operations to scale its field operations, oversee billing, and manage customer support. You will ensure accuracy in operations and build the team's capacity for growth.

The ideal candidate has 7-10 years of experience in execution-heavy operations, particularly in data-driven environments, and is comfortable managing hardware deployments. The role also offers a hybrid work culture with strong benefits.