Head of Operations & Business Management

Fifth Third Bank; Alton (IL); Remote; USD 155,000 - 334,000; Full time

Job summary

Fifth Third Bank in Illinois seeks a Director of ABL Operations to lead the operational infrastructure supporting the Asset Based Lending portfolio and commercial loans with borrowing bases. You will oversee collateral operations, servicing processes, regulatory compliance, risk management, and vendor oversight while partnering with Credit, Portfolio Management, Underwriting, and Technology teams.

This role drives scalable procedures, performance standards, and continuous improvement; leads a

Qualifications

• Bachelor’s degree in Finance, Accounting, or Business.
• 10+ years of banking, commercial finance, ABL, or related experience.
• Experience managing operational risk, controls, and regulatory programs.
• Experience leading cross-functional projects and operational change initiatives.

Responsibilities

• Oversee ABL servicing, collateral monitoring, and related operations.
• Establish scalable procedures and performance standards.
• Drive process improvements and efficiency initiatives.
• Lead system implementations, upgrades, and vendor management.
• Partner with executive teams to provide reporting and insights.
• Support budgeting, finance analyses, and forecasting.
• Monitor KPIs and SLAs; ensure regulatory compliance.

Skills

Operational leadership

Regulatory compliance

Asset-Based Lending

Cross-functional projects

Risk management

Vendor management

Process improvement

Data analytics

Education

Bachelor's degree in Finance/Accounting/Business

Tools

Collateral monitoring platform

Job description

Make banking a Fifth Third better®

Discover a career in banking at Fifth Third Bank. The Director of ABL Operations leads the operational infrastructure supporting the Bank's Asset Based Lending portfolio and commercial loans with borrowing bases. This role is responsible for collateral operations, operational risk management, servicing processes, vendor oversight, regulatory compliance, operational controls, technology initiatives, and team leadership. The Director partners closely with Credit, Portfolio Management, Originations, Underwriting, Relationship Management, Risk, Audit, and Technology teams to ensure scalable, efficient, and compliant operations supporting portfolio growth.

you may support projects of varying complexity based on skill and organizational priorities.

Risk & Controls

• Ensure adherence to regulatory requirements, internal policies, and operational risk standards.
• Oversee issue management, audit remediation, business continuity planning, and control effectiveness.
• Maintain governance over access management and operational approvals.

Operations Management

• Direct all ABL servicing, collateral monitoring, and structural services activities, including collateral monitoring system administration and maintenance, deal onboarding, facility implementation, all balancing functions, system setup, and portfolio boarding.
• Establish scalable operating procedures and performance standards.
• Drive continuous process improvement and operational efficiency initiatives.

Technology & Vendor Management

• Lead system implementations, upgrades, and conversions.
• Manage relationships with third-party vendors and service providers.

Executive Partnership

• Serve as a key liaison among ABL leadership, Risk, Audit, Finance, Operations, and Technology.
• Provide reporting, analytics, and operational insights to senior management.
• Build, develop, and retain a high-performing operations team.
• Establish succession planning and leadership development programs.

Financial Management

• Complete analysis for gearing and other inputs for the Head of ABL to complete financial analysis and budgeting

Performance Management

• Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs).
• Use metrics to drive accountability and continuous improvement.

Change Management

Regulatory Engagement

• Support regulatory examinations and respond to examiner inquiries when required.
• Performing other duties as assigned, adapting to new tasks or shifts in priorities as necessary to support your team’s and the company’s mission.

Bachelor's degree in Finance, Accounting, Business Administration, or related field.

• 10+ years of banking, commercial finance, asset-based lending, or related financial services experience.
• Experience managing operational risk, controls, and regulatory compliance programs.
• Experience leading cross-functional projects and operational change initiatives.
• Demonstrated success managing large-scale operational processes and teams.

Leading complex banking operations and servicing functions.

Risk Management

Identifying, assessing, monitoring, and mitigating operational and regulatory risks.

Translating business objectives into operational execution plans.

Stakeholder Management

Driving transformation initiatives and process improvements.

Financial Acumen

Understanding commercial lending structures, collateral monitoring, and portfolio performance.

Data & Analytics

Asset-based lending industry expertise.

Experience with collateral monitoring platforms.

M&A integration experience.

Lean/Six Sigma certification.

Advanced data analytics or reporting experience.

Exposure to regulatory examinations and audit management.

DOING THE RIGHT THING: Our employees take pride in doing the right thing for customers and colleagues as well as being accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures that protect all our valuable assets —including you .

INTG Director, ABL OperationsTotal Base Pay Range 155,100.00 - 333,500.00 USD Annual At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

• Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

LOCATION -- Virtual, Illinois 00000

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.