Head of Operations

Swooped; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Swooped is seeking a Head of Operations to lead and scale all operational functions outside of direct sales, product engineering, and customer support. The role begins with hands-on execution of back-office and revenue systems, then documents and standardizes workflows, and progresses to hiring and managing an operations team.

Responsibilities include revenue operations using Stripe and HubSpot, contract administration, vendor management, and people ops, with a focus on SOC 2 readiness and

Qualifications

• Experience building an operations function from the ground up with billing, collections, contract admin, and systems.
• Proven ability to manage people and establish processes that operate independently.
• Experience handling high-stakes interactions with external stakeholders (partners, vendors, customers).
• Willingness to work hands-on in an operational capacity during the initial six months.
• Professional experience in a SaaS company.
• Strong organizational skills and clear written communication; comfortable with executive leadership.
• Full professional fluency in English.
• Ability to work full-time hours aligned with US Eastern Time.

Responsabilités

• Manage revenue operations across billing, collections, and payments using Stripe and HubSpot, from quote-to-cash through invoicing.
• Provide sales operations support, including pipeline/forecast reporting, commissions, deal desk governance, and HubSpot updates.
• Oversee contract administration using templates for orders, MSAs, NDAs, and partnership contracts.
• Direct vendor and SaaS management by conducting usage audits, renewal negotiations, and cost monitoring.
• Handle partner administration, revenue share calculations, and co-marketing tracking in HubSpot.
• Manage recruiting and people operations in Ashby, including sourcing, candidate outreach, interview scheduling, and pipeline management.
• Administer offers, Deel workflows, onboarding/offboarding, and PTO policies and review cycles.
• Recruit, hire, and manage an Operations Associate to scale foundational processes.
• Produce comprehensive operational documentation and standard operating procedures.
• Manage customer security and data evaluation requests, access control, offboarding, and SOC 2 readiness.

Connaissances

Operations leadership

People management

SaaS experience

Stakeholder management

Hands-on operations

Documentation & SOPs

Communication (written & verbal)

English fluency

Time-zone alignment (US EST)

Outils

Stripe

HubSpot

Ashby

Deel

Description du poste

The organization is seeking a Head of Operations to lead and scale all operational functions outside of direct sales, product engineering, and customer support. This role begins with hands-on execution of core back-office and revenue systems, transitions into documenting and standardizing workflows, and advances to hiring and managing an operations team. Over time, the position expands into strategic business cadence, partner enablement, and deal modeling.

Key Responsibilities

• Manage revenue operations across billing, collections, and payments utilizing Stripe and HubSpot, managing the quote-to-cash lifecycle from executed order form to initial invoice.
• Provide sales operations support, including pipeline and forecast reporting, commission calculations, deal desk governance, HubSpot configuration, and system updates for account upgrades, downgrades, churn, and cross-sells.
• Oversee contract administration using established templates for order forms, master services agreements (MSAs), non-disclosure agreements (NDAs), and partnership contracts.
• Direct vendor and SaaS management by conducting usage audits, seat count reviews, renewal negotiations, and cost monitoring to ensure agreement terms align with actual usage and billing.
• Handle partner administration, including revenue share calculations and distributions for applicant tracking system (ATS) partners, partner record management and co-marketing tracking in HubSpot, and facilitating regular partner check-ins.
• Manage recruiting and people operations, running sourcing, candidate outreach, interview scheduling, and pipeline management in Ashby for open roles, excluding final interview rounds.
• Administer offers, Deel platform workflows, employee onboarding and offboarding, expense and paid time off policies, and review cycles.
• Recruit, hire, and manage an Operations Associate to transition and delegate foundational processes.
• Produce comprehensive operational documentation and standard operating procedures designed for team execution.
• Manage customer security and data evaluation requests, oversee access control and offboarding security, and lead organizational readiness for SOC 2 compliance.

Required Qualifications

• Demonstrated experience building an operations function from the ground up, with direct ownership of billing, collections, contract administration, and operational systems.
• Experience managing people and establishing processes that team members execute independently.
• Direct experience conducting high-stakes interactions with external stakeholders, including partners, vendors, or customers.
• Willingness and ability to work in a direct, hands-on operational capacity during the initial six months.
• Professional experience working within a SaaS company.
• Strong organizational skills, clear written communication, and comfort communicating directly with executive leadership.
• Full professional fluency in written and spoken English.
• Ability to work full-time hours aligned with the US Eastern Time zone.

Preferred Qualifications

• Experience working at a SaaS company that sells to operational businesses rather than technology companies.
• Prior domain experience in staffing technology or HR technology.
• Proximity to New York, Los Angeles, or Buenos Aires.
• Role Title: Head of Operations
• Employment Type: Full time
• Location: Remote (United States)
• Schedule: Full-time schedule aligned with US Eastern Time hours