Head of Operations

HSBC; BM 1090 (IA); On-site; USD 120,000 - 160,000; Full time

Job summary

HSBC is looking for a Market Operations Manager / Country Head to lead a service operations unit within Asset Management in the United States. You will design development activities, govern operational risk and drive efficiency across internal services and transformation programs.

In this role, you will manage audits, coordinate regulatory reviews, define KPIs with fund administrators, and implement HSBC policies locally while driving cost-effective operations.

Qualifications

• 15 years of operations experience in asset management with governance oversight.
• Experience managing internal and regulatory audits.
• Strong communication and negotiation with senior staff and board.
• Experience with fund administrators.

Responsibilities

• Manage a service operations team to deliver internal business and technological services.
• Guide managers and oversee highly complex operations in the market/country.
• Coordinate audits, compliance monitoring, and testing reviews.
• Drive change initiatives and cost-effective operations.
• Set business strategy for the market/country.

Skills

Change management

Audits & compliance

Stakeholder engagement

Leadership

Regulatory risk

Education

University degree

Postgraduate degree

Professional designation (Investments)

Tools

Microsoft Excel

Microsoft Word

Workflow diagrams

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

Guidance Notes

This job profile provides a broad overview of the Job Market Operations Manager / Country Head and is not intended to exhaustively describe the job.

Job Profile

Define functional goals and objectives, demonstrate leadership skills to build a strong talent pipeline in the team and guide managers to oversee activities related to highly complex operations in the market/country

The role holder will:

• Manage a service operations team or unit in the operation, delivery and execution of internal business services, technological services, and transformation resources in a market/country
• Design various developmental activities for team members and manage their work schedules to ensure optimum coverage for stakeholders in a market/country
• Engage with stakeholders to establish business needs in a market/country
• Maintain efficient control and governance environment which complies with HSBC policy and procedures
• Ensure that internal business operations are executed in accordance with prevailing rules, blueprint, and design principles
• Seek continuous improvements in efficiency of service provision and cost effectiveness of operations
• Be involved in setting business strategy and direction for the market/country
• Be involved in change and transformational initiatives in the market/country
• Drive the execution of overall business strategy for the market/country

Local Job Requirements

• Implement and administer Asset Management's Operational strategy as defined and directed by the Head of Asset Management business in country to support the delivery of new products, processes and reporting and controls needed by the Asset Management business, its clients, counterparties and regulators
• Co-ordinate and act as a point person for all internal and regulatory audits, compliance monitoring and testing reviews
• Maintain a list of actions from reviewsand audits and ensure all points are closed out in a timely manner
• Oversight of the fund adminstrator with a focus on defining and reviewing appropriate KPIs and periodic service reviews
• Coordinate the business continuity needs for Asset Management to satisfy internal requirements
• Implement Group policy locally: maintaining HSBC internal control standards
• Identification, management and mitigation of operational, regulatory and reputational risks within the Asset Management operations function
• Accountable for the day to day running of an Asset Management Operations team including expense management
• Analyse complex business and regulatory documentation, ensuring timely regulatory filings (where managed by AMBM) and summarise key operational controls required to risk-manage direct activities and related processes
• Responsible for the continued evolution and development of Asset Management Operations systems and processes in order to respond to the changing needs of the business, its clients and its regulators
• Contribute towards the creation of standards and data policy within the discipline
• Work in a leadership capacity within a small team environment and lead projects with cross functional teams

Certifications, Qualifications & Experience

• 15 years of experience in Operations within the asset management industry focusing on change management, mitigating operational risk and management of a strong governance oversight model
• Experience directly managing internal and regulatory audits essential
• Knowledge and experience working with fund administrators is required
• University Degree, Post Graduate Degree or Professional designation in Investments, Business Administration or Project Management an advantage
• Excellent oral and written communication and negotiation skills, with experience communicating with staff and customers at all levels
• Ability to present to senior management forums such as to top executives and board of directors
• Strong problem resolution skills, ability to work under pressure and prioritize tasks to meet deadlines
• Advanced proficiency in Microsoft Suite of products specifically Excel, Word and workflow diagrams

You’ll achieve more when you join HSBC.

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