Head of Operational Risk Testing & Assurance

KeyBank; Denver (CO); Hybrid; USD 112,000 - 210,000; Full time

Job summary

KeyBank is seeking a Senior Manager for the Risk Evaluation and Assurance (REA) Program within Compliance Risk Management. The role leads a team conducting testing and monitoring to ensure adherence to laws, regulations, and internal controls.

We value strong leadership, deep banking knowledge, and the ability to design and oversee testing plans across multiple business lines. Expect collaboration with internal partners and ongoing professional development in a dynamic environment.

Qualifications

• Bachelor's degree required.
• Minimum 6 years of compliance, risk management, and/or audit experience with a focus on risks and controls; management experience preferred.
• Advanced knowledge of financial services compliance and operations, including OCC, FRB, state law, and other regulations.
• Strong verbal and written communication with diverse audiences; collaboration across management levels.
• Experience with data analysis tools and techniques; proficiency in Word, Excel, PowerPoint and analytics software (SAS, Tableau, ACL).
• Strong interpersonal skills and ability to work in a team environment.
• High ethical standards, critical thinking, detective mindset, analytical and problem-solving skills.
• Autonomy, self-motivation, and adaptability in a fast-paced environment.
• Experience with strategic planning across multiple functions and processes.

Responsibilities

• Lead and manage a team of operational risk testing professionals and oversee risk-based monitoring and evaluation activities, including risk assessment, monitoring, testing, findings analysis, and reporting.
• Provide oversight, guidance, and strategic direction to staff coordinating with lines of business and compliance partners on testing and monitoring.
• Demonstrate subject matter expertise in banking operations and testing; apply knowledge to risk management strategies and testing plan design.
• Use data analysis tools to lead the team in analyzing risks and evaluating controls for weaknesses or gaps.
• Assist with ongoing design and implementation of the REA testing program, testing methodology, and monitoring.
• Manage staff, coach, and ensure quality of work, escalating and remediating issues with potential compliance impact.
• Maintain awareness of emerging issues, industry trends, and opportunities for process improvements.
• Develop relationships with management, internal clients, peers, Internal Audit, regulators; participate in special projects.
• Pursue training opportunities to deepen regulatory, product, and risk knowledge.

Skills

Team leadership

Stakeholder management

Banking operations knowledge

Data analysis

Program development

People management

Industry awareness

Relationship management

Project experience

Continuous learning

Education

Bachelor's degree

Tools

Excel

PowerPoint

Tableau

SAS

ACL

Job description

KeyBank is seeking a Senior Manager for the Risk Evaluation and Assurance (REA) Program within Compliance Risk Management. The role leads a team conducting testing and monitoring to ensure adherence to laws, regulations, and internal controls.

We value strong leadership, deep banking knowledge, and the ability to design and oversee testing plans across multiple business lines. Expect collaboration with internal partners and ongoing professional development in a dynamic environment.