Sr. Compliance Manager - Operational Risk Testing

KeyBank; Denver (CO); Hybrid; USD 112,000 - 210,000; Full time

Job summary

KeyBank is seeking a Senior Manager for the Risk Evaluation and Assurance (REA) Program within Compliance Risk Management. The role leads a team conducting testing and monitoring to ensure adherence to laws, regulations, and internal controls.

We value strong leadership, deep banking knowledge, and the ability to design and oversee testing plans across multiple business lines. Expect collaboration with internal partners and ongoing professional development in a dynamic environment.

Qualifications

• Bachelor's degree required.
• Minimum 6 years of compliance, risk management, and/or audit experience with a focus on risks and controls; management experience preferred.
• Advanced knowledge of financial services compliance and operations, including OCC, FRB, state law, and other regulations.
• Strong verbal and written communication with diverse audiences; collaboration across management levels.
• Experience with data analysis tools and techniques; proficiency in Word, Excel, PowerPoint and analytics software (SAS, Tableau, ACL).
• Strong interpersonal skills and ability to work in a team environment.
• High ethical standards, critical thinking, detective mindset, analytical and problem-solving skills.
• Autonomy, self-motivation, and adaptability in a fast-paced environment.
• Experience with strategic planning across multiple functions and processes.

Responsibilities

• Lead and manage a team of operational risk testing professionals and oversee risk-based monitoring and evaluation activities, including risk assessment, monitoring, testing, findings analysis, and reporting.
• Provide oversight, guidance, and strategic direction to staff coordinating with lines of business and compliance partners on testing and monitoring.
• Demonstrate subject matter expertise in banking operations and testing; apply knowledge to risk management strategies and testing plan design.
• Use data analysis tools to lead the team in analyzing risks and evaluating controls for weaknesses or gaps.
• Assist with ongoing design and implementation of the REA testing program, testing methodology, and monitoring.
• Manage staff, coach, and ensure quality of work, escalating and remediating issues with potential compliance impact.
• Maintain awareness of emerging issues, industry trends, and opportunities for process improvements.
• Develop relationships with management, internal clients, peers, Internal Audit, regulators; participate in special projects.
• Pursue training opportunities to deepen regulatory, product, and risk knowledge.

Skills

Team leadership

Stakeholder management

Banking operations knowledge

Data analysis

Program development

People management

Industry awareness

Relationship management

Project experience

Continuous learning

Education

Bachelor's degree

Tools

Excel

PowerPoint

Tableau

SAS

ACL

Job description

Location:

4910 Tiedeman Road, Brooklyn Ohio

About the Job

As part of Key's second line of defense Compliance Risk Management function, the Risk Evaluation and Assurance Program (the \"REA Program\") has the responsibility for evaluating Key's ongoing compliance with applicable laws and regulations and the adequacy of operational controls and processes in mitigating applicable risks through the execution of operational and compliance monitoring and testing across Key's lines of business, products, and functional activities. Individuals lead the design and execution of testing and continuous monitoring to evaluate the adequacy of Key's operations and compliance with regulatory requirements. Individuals work both autonomously on assignments and in collaboration with other members of REA team on projects and testing. The Senior Manager must have a strong understanding of audit and/or testing concepts and apply those to testing, monitoring, issues management, and verification activities. The Senior Manager must exhibit strong leadership, initiative, and agility as well as a passion for continuous learning and challenging the status quo. The ideal candidate will have experience managing a team of testing, compliance, or operational risk professionals, a strong knowledge of banking operations and products, and be skilled at developing, executing, and overseeing testing and monitoring activities. This role requires the ability to demonstrate leadership across various lines of business and proactively and productively coordinate with other groups within Key including the lines of business, other risk management teams and internal audit.

Essential Job Functions

• Lead and manage a team of operational risk testing professionals and provide oversight of the risk-based monitoring and evaluation activities, including risk assessment, monitoring and testing, analysis of findings, and reporting to ensure effective, sustainable risk management processes exist.
• Provide oversight, guidance, and strategic direction to staff related to day-to-day responsibilities and engagement of line of business management and compliance partners in designing and executing testing, special projects, and ongoing monitoring.
• Demonstrate subject matter expertise in the testing and working knowledge of banking operations, industry trends, emerging issues, and related banking products and ability to understand its applicability to risk management strategies including the scoping of risk evaluations, monitoring, and design of testing plans.
• Utilize knowledge of data analysis tools and techniques to lead a team of compliance testing professionals in analyzing, quantifying, and/or assessing risks and to evaluate controls to identify potential weaknesses and/or control gaps.
• Assist REA Executive with the ongoing design, development, and implementation of the REA operational risk testing program including the testing plan, testing methodology, ongoing monitoring, and strategic initiatives to provide assurance that the Bank's policies, procedures, and processes are adequately designed and executed to effectively mitigate operational risks and consistent with industry best practices.
• Responsible for managing staff, providing ongoing coaching, and driving quality of work for the team while ensuring any issues or material breaches of applicable laws, rules, policies or standards with an actual or potential compliance risk impact are appropriately identified, escalated, remediated, and validated.
• Maintain awareness of emerging issues, bank-wide initiatives, and industry trends to be forward thinking and innovative in executing testing engagements and ongoing monitoring to identify process and control improvement opportunities.
• Develop and maintain strong, collaborative relationships with mid to senior level management, other internal clients and peers, Internal Audit, industry peers, and regulatory examiners.
• Participate in special projects as assigned and assist in the development and on-going enhancement of the REA Program and operational risk testing related procedures.
• Actively identify and pursue training or continuing education opportunities to further develop overall knowledge of regulatory compliance, banking products and services, industry trends, and emerging risks.

Required Qualifications

• Education/Background: Bachelor's degree.
• Minimum 6 years of compliance, risk management, and/or audit experience with a strong focus on risks and controls and risk-based auditing and/or testing techniques; management experience preferred.
• Advanced working knowledge of financial services compliance and operations including the related rules and regulations of the financial services industry to include: OCC, FRB, State Law, and other pertinent regulations.
• Demonstrated skill in effectively communicating (verbal and written) results to a diverse audience; ability to work with all levels of management with a focus on collaboration and relationship management.
• Experience with data analysis tools and techniques including advanced concepts of Microsoft Word, Excel, and PowerPoint and/or other analytical software (e.g. - SAS, Tableau, ACL, etc.).
• Strong interpersonal skills; ability to work well in a team environment.
• High ethical standards, strong critical thinking, detective, analytical, and problem-solving skills.
• Autonomous, self-motivated, and flexible with the ability to adapt quickly to change or shifting priorities in a fast-paced environment.
• Experience working on projects or initiatives requiring strategic planning/thinking across multiple functional areas and business processes.

Preferred Qualifications

• Currently maintains relevant professional and/or industry sponsored certifications in risk management, internal audit, and/or compliance (e.g. - Certified Information Systems Auditor (CISA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), Certified Regulatory Compliance Manager (CRCM), etc.).
• Comprehensive knowledge of the operational, technical, and functional structure of financial services organizations, banking systems, and risk programs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $112,000.00 - $210,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritises in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/10/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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