Head of Operational Excellence & Scale

Grease-Monkey; Greenwood Village (CO); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Paid time off

Paid holidays

Job summary

FullSpeed Automotive seeks a VP of Operations Excellence to lead scalable process improvements across a multi-location organization. Based in Denver, CO with up to 50% travel, the role focuses on turning strategy into execution and sustaining measurable improvements field-wide.

The ideal candidate will drive operational performance, develop the Excellence team, and partner with cross-functional leaders to standardize processes and reporting across locations.

Qualifications

• Bachelor’s degree or equivalent with extensive operations experience.
• 10–12 years in operations with 5+ years in leadership.
• Experience improving multi-location field operations and driving scalable change.

Responsibilities

• Identify and prioritize opportunities to improve operational efficiency, consistency, profitability, customer experience, and field execution across the organization.
• Partner with Field Operations to standardize scalable processes, tools, and best practices.
• Establish and monitor KPIs such as car count, ARO, technician efficiency, bay utilization, parts fill rate, and customer satisfaction.
• Lead cross-functional implementation of new processes, systems, and tools from design through adoption.
• Build and manage implementation roadmaps with timelines, ownership, risks, and success metrics for multi-location initiatives.
• Establish change management, communication, and training to support adoption and sustainment.
• Translate operational data into insights and recommendations for leadership.

Skills

Leadership

Change management

Process improvement

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree in Business/Operations/Analytics/Finance

Tools

Tableau

Power BI

Looker

DMS/POS platforms

Job description

FullSpeed Automotive seeks a VP of Operations Excellence to lead scalable process improvements across a multi-location organization. Based in Denver, CO with up to 50% travel, the role focuses on turning strategy into execution and sustaining measurable improvements field-wide.

The ideal candidate will drive operational performance, develop the Excellence team, and partner with cross-functional leaders to standardize processes and reporting across locations.