Head of NA Workshop Operations, PAC SER Roll Services

Valmet; Neenah (WI); On-site; USD 180,000 - 240,000; Full time

Job summary

Valmet is seeking a Head of North America Workshop Operations to lead and develop our workshop network across North America. You will oversee Production Unit managers and key operational support functions, drive safety, quality and profitability, and establish capabilities to deliver high-quality, on-time results.

This leadership role requires a track record of managing complex, multi-site operations, strong change management, and the ability to collaborate across functions to optimize the

Qualifications

• Bachelor’s or Master’s degree in a technical field or equivalent experience.
• 10+ years in operations or a similar environment.
• Proven track record of leading people and delivering financial and operational performance.
• Experience in workshop or service operations is an advantage.
• Fluent in English and able to travel nationally and internationally.
• Legally authorized to work in the United States; background check required.

Responsibilities

• Lead Production Unit managers and operational support functions with effective resourcing and development.
• Promote a strong safety culture and ensure compliance with HSE, operational and quality standards.
• Deliver agreed financial targets and actions to improve profitability and cost efficiency.
• Oversee capacity, production, quality, inventory and delivery performance across workshops.
• Drive Operational Excellence, Lean and continuous improvement with shorter lead times and higher quality.
• Develop long‑term operational roadmap, workshop footprint and investment priorities with stakeholders.
• Collaborate across functions to improve supply chain performance and procurement savings.
• Ensure effective root cause analysis and corrective actions for significant quality and safety issues.

Skills

Leadership

Safety culture

Lean

Continuous improvement

Financial performance

Cross-functional

Education

Bachelor's degree in a technical field

Master's degree in a technical field

Job description

Are you ready for the next step in your career?

We are looking for a Head of North America Workshop Operations to lead and develop our people and workshop operations across North America. You will lead Production Unit managers and key operational support functions, build capabilities and foster a strong culture of safety, accountability and continuous improvement. You will also be responsible for the financial and operational performance of the workshops, ensuring safe, efficient, high-quality and profitable operations. This position is part of the PAC SER Roll Services Management Team and reports to the Head of Operations, PAC SER Roll Services.

Your Key Responsibilities Include

• Lead, coach and develop Production Unit managers and operational support functions, ensuring effective resourcing, succession planning and competence development
• Promote a strong safety culture and ensure compliance with HSE, operational and quality standards
• Deliver agreed financial targets and take proactive action to improve profitability, cost efficiency and absorption
• Oversee capacity, production, quality, inventory and delivery performance across the workshop network
• Drive Operational Excellence, Lean and continuous improvement, with a focus on shorter lead times, higher quality and stronger competitiveness
• Develop the long‑term operational roadmap, workshop footprint and investment priorities together with key stakeholders
• Collaborate across functions to improve supply chain performance, procurement savings and subcontracting
• Ensure effective root cause analysis and corrective actions for significant quality and safety issues

What You Need

You have a bachelor’s or master’s degree in a relevant technical field, or equivalent experience, and at least 10 years of experience in operations or a similar environment. You have a proven track record of leading people and delivering financial and operational performance in a complex, multi‑site organization. Experience in workshop or service operations is an advantage. You are fluent in English and willing to travel nationally and internationally. You must be legally authorized to work in the United States. Any offer of employment is contingent upon a background check and drug screen.

WE OFFER

At Valmet, we offer you a challenging leadership position and a great opportunity to influence the success of the Services business. Our working environment is team‑oriented, international and inspiring. We encourage and value an innovative culture that suits development‑minded people who enjoy working in a fast‑paced and dynamic environment full of opportunities! Please note that any offer of employment is contingent upon a background check and pre‑employment physical and drug screen.

Additional Information

Delivering competitive technologies and services is what we do best. At Valmet, we continue to push forward and develop ourselves, concentrating on technology, services, sustainability, local presence, and our people.

Where everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know‑how - and above all, teamwork. Join the team! www.valmet.com/careersna

Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non‑merit‑based factors.

Please note that Valmet will never ask for personal financial information during the interview process.