Head of NA SMB Marketing

TikTok; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading social media platform is looking for a dynamic leader to head the North America SMB Marketing Team in Austin, TX. This role involves building strategies to enhance engagement with small and medium businesses, driving product adoption, and leading a dedicated marketing team. The ideal candidate should possess strong leadership experience in digital marketing, excellent communication skills, and an understanding of SMB business needs. This is a unique opportunity to shape our outreach and impact in the SMB space.

Qualifications

• Proven leadership experience in team and people management.
• Experience in digital marketing with SMBs, preferred partnership or media background.
• Strong understanding of SMB business needs and TikTok's competitive landscape.

Responsibilities

• Build and lead a regional marketing team focused on SMB growth.
• Develop regional strategies to drive business growth and product adoption.
• Create marketing campaigns and tools to engage SMB audiences.

Skills

Leadership experience in team management

Digital marketing

Communication and presentation skills

Stakeholder management

Job description

About the Team

The Small Medium Business (SMB) North America (NA) Regional Marketing Team's purpose is to make TikTok the most relevant growth platform for small and medium sized businesses, providing education, guidance and showcasing success. As part of the Global SMB Team, the Regional Business Marketing Team works in close collaboration with the Sales and Product teams, becoming the champions of SMB audiences, continually optimizing performance driven messaging strategies and customer journeys. We are creative entrepreneurs at heart, ready to dig in and capitalize on the potential and opportunities of the platform and its creative community.

We're building a team of self‑starters, motivated individuals and problem solvers who thrive in a fast‑paced environment. You have an appetite for learning, innovation, and are comfortable working outside your primary skill set and comfort zone. The energy and results you will bring to the table have been proven in your contributions to world‑class marketing initiatives. Above all, you have a passion for TikTok and are full of ideas that will help propel the platform into the future.

We are seeking an accomplished marketer to lead the North America SMB Marketing team. This is an opportunity to build a growing team and make a significant contribution by delivering world‑class efforts that connect with SMBs and drive to action on our platform.

Responsibilities

• Build and lead a dynamic, regional team of marketers dedicated to the successful growth and performance of our SMB business in North America.
• Create and develop regional strategy and drive execution at scale across our ecosystem (Internal and External) by acquiring qualified leads.
• Develop regional strategy and initiatives for activation of specific verticals and segments to drive business growth and product adoption.
• Build net‑new content, scalable toolkits, marketing campaigns and enablement programs that help engage with SMB audiences.
• Deliver narrative and content creation that focuses on business priority pillars or products.
• Balance both creative and analytical interpretation of data to design inspiring and effective digital marketing campaigns that drive business results and impact.
• Activate comprehensive performance‑marketing based initiatives and continuously iterate to maximize results through to acquisition.
• Collaborate as a seamless partner to other XFNs and leadership, including SMB Product & Sales organizations both within region and globally.
• Develop and motivate a strong team and culture.
• Demonstrate SMB and Marketing thought leadership, keeping ahead of trends and providing proactive inspiration and recommendations.

Qualifications

Minimum Qualifications

• Leadership experience in team & people management.
• Experience in digital marketing, SMB marketing, partnership and media background preferred.
• Acute understanding of SMB business needs, TikTok & competitors' SMB product solutions.
• Experience working with both B2B & B2C customers in an international environment.
• Demonstrated ability to manage multiple projects under tight deadlines in a fast‑paced environment.
• Excellent stakeholder management, communication and presentation skills.

Preferred Qualifications

• Self‑starter, fast learner who is detail‑oriented and has critical thinking.
• Ability to work independently and as a team across different departments and regions.
• Embodying our Leadership Principles, including being mission and vision‑driven, leveraging collective wisdom, leading by example, fostering team members' growth, and achieving results. Thoughtful, empathetic leadership and a sincere passion for the work of the team.
• Have a strong business understanding of North America market.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request