Head of Merchant & E‑Commerce Experience

PayPal Inc.; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

PayPal Inc. is seeking a seasoned product leader to establish a cohesive product vision and strategy across the organization. You will drive cross-functional collaboration, balancing innovative design with regulatory compliance and business profitability, while focusing on customer experience and data-driven decisions.

You will standardize analytics and market research to inform strategy and partner with senior leaders to optimize execution in a fast-moving, global environment.

Qualifications

• 10+ years relevant experience
• 2 years leading others
• Bachelor's degree or equivalent experience

Responsibilities

• Establish a shared vision and cohesive product strategy across the company.
• Lead product strategy development with cross-functional stakeholders.
• Balance design, technical implementation, and regulatory requirements while driving profitability.
• Champion customer experience and prioritize customer needs in requirements.
• Define and use metrics for product success including usability studies and market analysis.
• Standardize analytics, discovery, market research, and competitive analysis to drive data-driven decisions.
• Interface with senior leadership as needed.
• Maximize efficiency in a dynamic environment with fluid processes.

Skills

Product strategy

Cross-functional leadership

Metrics

Market research

Analytics

Customer experience

Executive collaboration

Education

Bachelor's degree

Job description

PayPal Inc. is seeking a seasoned product leader to establish a cohesive product vision and strategy across the organization. You will drive cross-functional collaboration, balancing innovative design with regulatory compliance and business profitability, while focusing on customer experience and data-driven decisions.

You will standardize analytics and market research to inform strategy and partner with senior leaders to optimize execution in a fast-moving, global environment.