Director of Merchant & eComm Experience

Socket.dev; New York (NY); Hybrid; USD 218,000 - 324,000; Full time

Benefits offered by this job

Hybrid work model

Equity

Annual bonus

Job summary

PayPal in New York City is seeking a senior product leader to establish a cohesive product vision and strategy across the company, guiding cross-functional teams through innovative design while meeting regulatory requirements and customer needs.

The role focuses on enhancing customer experience, using metrics for product success, and standardizing analytics and market research to drive data-driven decisions.

Qualifications

• 10+ years relevant experience and a Bachelor’s degree or equivalent.
• 2 years of experience leading others.

Responsibilities

• Establish a shared vision across the company for one or more products, or a platform product enabling development & scalability, with a deliberate and cohesive strategy.
• Leads product strategy development, and develops a clear, executable view of the product strategy with cross-functional stakeholders.
• Influences the architectural roadmap and balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Champions the customer experience and prioritizes customer needs in product requirements and decision making.
• Defines and uses metrics that inform the success of products including usability studies, research and market analysis.
• Standardizes workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Responsible for product profitability, including budgetary decisions.
• Leads operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with senior leadership as needed.
• Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

Skills

Product strategy

Leadership

Cross-functional

Regulatory awareness

Education

Bachelor's degree

Job description

PayPal in New York City is seeking a senior product leader to establish a cohesive product vision and strategy across the company, guiding cross-functional teams through innovative design while meeting regulatory requirements and customer needs.

The role focuses on enhancing customer experience, using metrics for product success, and standardizing analytics and market research to drive data-driven decisions.