Head of Matching Services & Data-Driven Royalty Ops

Broadcast Music, Inc.; Nashville (TN); Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K with company match

Flexible Spending Accounts

Hybrid Office Schedule

Paid Vacation & Holidays

Parental Leave

Job summary

BMI is seeking an Executive Director, Matching Services in Nashville for a hybrid role. You will lead strategy, operations, and continuous improvement of BMI’s matching services to accurately identify and match musical works and usage data for clients.

You’ll drive improvements in match rates, data integrity, and royalty outcomes through automation, analytics, and cross-functional collaboration while shaping scalable, data-driven processes for current needs and future growth.

Qualifications

• Bachelor’s degree in a related field is required.
• 10+ years of progressively responsible experience in operations, administration, royalty processing, rights management, data management, matching/identification, including significant leadership experience.
• Experience with data environments, matching systems, ML-enabled workflows, or analytics is preferred.

Responsibilities

• Define and execute the strategy, operating model, goals, KPIs, and service expectations for Matching Services across BMI and external client work.
• Prioritize work using business value, distribution impact, client commitments, strategic importance, operational risk, data readiness, deadlines, and cost-to-serve.
• Lead automated and manual matching of all music usage, including exception management and unresolved-performance reduction.
• Monitor productivity, accuracy, service levels, cycle time, cost per match, operational risk, and trends; take corrective action and present recommendations to leadership.
• Partner with Administration, Technology, and Quality Assurance to address data-quality, metadata, registration, identifier, source-file, and timing issues.
• Advance machine learning, semantic matching, confidence scoring, automation, and human-review controls while preserving precision and auditability.
• Optimize the mix of human and tech resources by aligning work complexity, value, time-sensitivity, capacity, and cost with the delivery model.
• Lead and develop managers, analysts, operational teams, and extended resources through planning, coaching, performance management, and training.

Skills

Strategic planning

Operational leadership

Data quality and analytics

Machine learning & automation

Cross-functional collaboration

Executive communication

Stakeholder management

Education

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Music Business, Operations Management, or related field

Tools

Business intelligence tools

Data workflows

Job description

BMI is seeking an Executive Director, Matching Services in Nashville for a hybrid role. You will lead strategy, operations, and continuous improvement of BMI’s matching services to accurately identify and match musical works and usage data for clients.

You’ll drive improvements in match rates, data integrity, and royalty outcomes through automation, analytics, and cross-functional collaboration while shaping scalable, data-driven processes for current needs and future growth.